About the role
Aztec's Workplace Team is responsible for delivering a safe, compliant, resilient and high-quality workplace experience for employees, visitors and guests.
The Manager I – Workplace Operations leads the full Jersey Workplace service and is accountable for Workplace Operations delivery, local team leadership, contracted services and oversight of Workplace Experience outcomes. The role works closely with the Manager II and provides clear local ownership, stakeholder engagement and operational escalation.
Key responsibilities
•Lead the Jersey Workplace team and establish clear priorities, roles, service standards and cover arrangements.
•Take accountability for the full Jersey Workplace service, balancing operational requirements with employee, visitor and client experience outcomes.
•Lead building operations, maintenance, repairs, statutory compliance and operational standards.
•Own local health and safety delivery, risk management, incident escalation, emergency preparedness and business continuity support.
•Own Aztec building-security coordination, including access control, security procedures, incident escalation and the working interface with the building concierge and property manager.
•Manage landlord, property manager, contractor and vendor relationships, ensuring issues are resolved safely and effectively.
•Oversee contractor control, including scope, risk assessments and method statements, permits, access and completion evidence.
•Manage local Workplace budgets, purchase orders, invoices, contracts and cost forecasts in line with agreed controls.
•Own supplier performance, service levels, review meetings, improvement actions, renewals and escalations.
•Oversee the Workplace Experience role and ensure delivery of visitor, client, hospitality, communications, travel and employee-experience standards.
•Maintain clear operational records, asset information, compliance evidence, floor plans and service documentation.
•Coordinate deliveries, couriers, internal distribution, furniture and equipment moves, and practical operational support.
•Lead operational floor walks, identify issues, assign actions and track items through to closure.
•Support local capital works, refurbishments, moves and workplace-change projects, ensuring operational readiness and effective handover.
•Provide local leadership during incidents that affect people, access, security or workplace operations, escalating promptly where required.
•Build strong relationships with local leaders and stakeholders and provide responsive, professional support on workplace matters.
•Establish and report service KPIs, risks, issues, budget position and improvement activity to the Manager 2.
•Identify and implement cost-effective service improvements while maintaining compliance, safety and service quality.
•Ensure appropriate cross-training, documented processes and resilience across the permanent team and contracted services.
•Undertake additional Workplace leadership, operational and project responsibilities as required.
Skills, knowledge, expertise
•Relevant management experience in workplace operations, facilities management, property operations or a comparable service environment.
•Strong working knowledge of building operations, health and safety, compliance, physical security, contractors and supplier management.
•Experience of leading people, setting priorities, managing performance and developing resilient service delivery.
•Commercial awareness with experience of budgets, purchase orders, invoices, contracts and cost control.
•Strong stakeholder-management, communication, judgement and escalation skills.
•Highly organised, comfortable managing competing priorities, and able to maintain accurate records and evidence.
•Confidentiality, tact, discretion, computer literacy and the ability to learn new systems are essential.
Aztec will provide training, both in house for relevant technical knowledge and through the Aztec Academy where appropriate, to support your development.
Benefits
For permanent roles, benefits may include:
•Discretionary bonus scheme
•Flexible, hybrid working
•Ability to work abroad for up to 3 weeks per annum
•Generous holiday allowance
•Pension scheme
•Private medical insurance, including eye care
•Life assurance (death in service and critical illness benefit)
•Worldwide travel insurance
•Health and wellbeing programmes
•On-site parking
