Job Purpose
The Payroll Analyst delivers day-to-day payroll services for assigned clients and serves as primary contact for payroll questions and operational issues. The role performs research for complex incidents and system defects, identifies root causes and trends, and develops resolutions using standard operating procedures (SOPs) and best practices. Working across client teams, internal domains, and third-party providers, the Analyst supports accurate data processing, compliance with client-specific requirements, and consistent delivery within required deadlines. The position also improves processes and supports reporting, acceptance testing, documentation, and training for ongoing global support.
Core Accountabilities
Payroll Processing and Data Accuracy
•Execute assigned payroll activities accurately and within required deadlines.
•Review payroll inputs, outputs, interfaces, and processing results to identify and resolve discrepancies.
•Validate that payroll updates are accurately captured in accordance with established procedures.
•Coordinate with internal and global delivery teams to support accurate end-to-end payroll processing.
Issue Resolution and Root Cause Analysis
•Research payroll questions, processing issues, incidents, and system defects.
•Analyze facts and identify root causes, recurring trends, and upstream or downstream impacts.
•Develop and implement appropriate resolutions or recommendations.
•Resolve issues within required timelines and escalate risks or process non-compliance when appropriate.
Client and Partner Collaboration
•Serve as a payroll subject matter expert for assigned areas of responsibility.
•Consult with clients regarding payroll requirements, questions, and operational issues.
•Coordinate across internal teams, client contacts, and third-party providers to support seamless payroll delivery.
•Provide oversight, support and feedback for global sourced tasks.
•Communicate issues, dependencies, and required actions effectively.
Quality Assurance and Audit Compliance
•Perform payroll quality reviews, including SOC1 control compliance and peer audits of manual processing activities.
•Follow established SOPs, controls, and client-specific requirements.
•Support internal and external audit requirements.
•Identify potential processing or service-delivery risks and escalate them appropriately.
Process Improvement, Documentation, and Training
•Identify payroll process gaps and opportunities for improvement.
•Maintain accurate SOPs, process documentation, and supporting materials.
•Support implementation of improvements to payroll processes and methodologies.
•Develop training materials for global teams involved in ongoing payroll delivery.
Reporting and Acceptance Testing
•Run and review payroll reports and queries to validate results and support operational requirements.
•Support acceptance testing related to payroll changes, enhancements, and system updates, applying an understanding of project methodology and the system life cycle.
•Identify defects or unexpected results and support resolution.
•Provide operational input into payroll-related changes where required.
Benefits
Strada offers a range of benefits for health, wellbeing, finances, and future, including health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, and learning opportunities.
Work Authorization
To be considered, candidates must have current and future work authorization in the country where they're applying, without the need for visa sponsorship by Strada.
About Strada
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, it designs and delivers people-first solutions powered by cloud-based technology, helping organizations grow and enabling workforces to perform at their best.
