About the Role
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
Responsibilities
•Manage optimization projects/initiatives across websites in scope by understanding business needs, ensuring implementation (by NGBS Website Optimization Service team or external partner) and reporting on project status and results
•Ensure needs are properly understood by implementation partner (agency or internal)
•Ensure partner creates and runs proper tests (incl. functional tests)
•Build and deliver training to markets on newly built features
•Coordinate business requests with other Website Optimization services resources (Content, SEO, Analytics)
•Monitor and analyze KPIs, present actionable insights to business
•Create and maintain Standard Operating Procedures and documentation
•Organize team ways of working (meet targets and goals, provide FTR solutions, follow estimates and deadlines)
Requirements
•Excellent speaking, writing and editing skills in English
•Hands-on experience with website project management with multiple stakeholders (at least 3 years) - meeting deliverable requirements, service level agreements and specific targets
•Excellent communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
•Able to manage both speed and quality
•Hands-on experience with Content Management Systems (preferably Drupal 7 and 8), SEO and analytic tools (at least 3 years)
•Solid understanding of analytics and content optimization concepts and tools (Google Marketing Platform, Google Optimize)
•Solid understanding of SEO concepts and tools (ideally BrightEdge, DeepCrawl…)
•Solid understanding of user experience optimization concepts and tools (SessionCam, Usabilla)
•Familiarity with benchmarking tools (ideally SimilarWeb)
•Ability to work with ticketing and workflow tools
•Experience working in a corporate and multi-cultural environment
•At least 1 year experience managing (overseeing) a team from a Project Lead perspective
Benefits
•Development of expertise in Nestlé's Shared Services Business
•Immersion in a culturally diverse team
•Local and international exposure
•Flexible working environment
•Engagement and wellbeing activities
•Competitive salary and annual bonus according to your performance
•Meal allowance card
•Flex Benefits - at NBS you can choose what benefits are more suitable for you
•Membership in the Nestlé Club with discounts at several partners
•Free coffee (and good coffee) at the office
•Shop with special discounts for employees
•Company equipment according to professional needs
•Medical support available at the office (in Lisbon)
•E-learning courses and training program to get you where you aim to be
•Career progression and possibilities for international career
