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Technical Support Instructor
Tableau - MuleSoft
Mexico City
Join the Education & Success Enablement team as a Technical Support Instructor, where high-touch technical education powers strategic Customer Success. In this high-visibility role, you will architect and deliver transformative, high-impact learning experiences that empower enterprises to master and scale Salesforce technologies with total confidence.
Specialists are more than traditional trainers — they are trusted technical advisors, domain experts, and catalysts for digital transformation. Through live strategic instruction, immersive hands-on workshops, and flagship event-based enablement, you will guide enterprise customers from foundational understanding to full-scale technological adoption. You will play a pivotal role in driving measurable business value across Salesforce Success Plans as the premier scaled (1:Many) growth engine.
We are seeking customer-obsessed professionals with exceptional communication mastery, relentless technical curiosity, and a passion for empowering others.
What You'll Do
•Deliver High-Impact Scaled Learning: Lead elite 1:Many customer enablement programs, including immersive technical workshops and multi-day instructor-led courses, across virtual and in-person environments.
•Demystify Enterprise Complexity: Distill advanced architectural and technical concepts into intuitive, actionable insights for audiences ranging from hands-on developers to executive stakeholders.
•Drive Dynamic Engagement: Facilitate interactive, high-energy sessions that foster active participation, collaborative problem-solving, and real-world application.
•Act as a Trusted Technical Advisor: Partner directly with Signature, Premier, and Standard Success Plan customers to deliver best practices, strategic implementation guidance, and tailored adoption roadmaps.
•Accelerate Value Realization: Drive rapid customer adoption of cutting-edge Salesforce technologies through targeted enablement programs and strategic workshops.
•Shape the Enablement Ecosystem: Collaborate cross-functionally with Content Engineering, Customer Success, and Product Management teams to continuously innovate and refine global learning offerings.
•Champion the Brand Globally: Represent Salesforce as a premier speaker and technical expert at major industry conferences and flagship customer events (e.g., Dreamforce, TDX).
•Exceed Operational Benchmarks: Consistently achieve top-tier Customer Satisfaction (CSAT) scores and high-performance delivery metrics.
•Stay on the Tech Forefront: Continuously master emerging Salesforce innovations, enterprise integration patterns, modern analytics trends, and cutting-edge adult learning methodologies.
Specialization & Strategic Ramp (First Year)
•Master Core Capabilities: Onboard rapidly to deliver flagship courses and advanced technical workshops across MuleSoft, Tableau, Data Cloud, Agentforce, Data360, Platform, or Marketing Cloud.
•Expand Your Technical Reach: Scale your expertise into emerging Salesforce clouds and strategic solution areas as industry demands evolve.
Required Qualifications
•2+ years of progressive experience in a technical enablement, solution architecture, technical training, or customer-facing engineering role.
•Proven technical depth and hands-on aptitude with enterprise-grade platforms, integration engines, or data analytics software.
•Commanding presentation and public speaking skills, with a track record of leading interactive workshops, technical deep-dives, or executive briefings.
•Exceptional ability to rapidly absorb complex technologies and translate them into structured, engaging learning frameworks.
•Deep experience driving virtual and in-person enablement using enterprise collaboration suites (e.g., Zoom, WebEx).
•Proven comfort with live technical demonstrations, live debugging, and real-time troubleshooting during interactive sessions.
•Strong executive presence, time management, and agility when navigating dynamic enterprise customer environments.
Preferred Qualifications
•Hands-on familiarity with the Salesforce Ecosystem (particularly Data Cloud, Agentforce, MuleSoft, or Tableau).
•Background in high-impact technical roles such as Solutions Engineer, Enablement Architect, Support Engineer, Technical Educator, Customer Success Manager, or Product Manager.
•Salesforce Certifications (e.g., Data Cloud Consultant, Agentforce Specialist, MuleSoft Certified Developer/Architect, or Tableau Certified).
•Proven success driving enterprise digital transformation, change management, or user adoption initiatives.
What Makes You Successful Here
•Customer-Obsessed Advocate: You are genuinely invested in driving tangible business outcomes and career growth for your learners.
•Master Communicator: You effortlessly bridge the gap between technical complexity and business value.
•Relentlessly Curious: You thrive on dissecting how complex systems work and articulating why they matter to the business.
•Captivating Facilitator: You command the room with confidence — whether on stage, on camera, or in front of senior enterprise leaders.
•Agile Learner: You are energized by rapid technology shifts and continuous personal evolution.
•Inclusive Collaborator: You elevate those around you and actively contribute to a supportive, high-performing culture.
•Credible Advisor: You instill trust effortlessly through technical domain expertise, empathy, and integrity.
Why Join This Team
You will join a global collective of technical leaders who are actively shaping careers and redefining enterprise enablement in the AI and Data era.
