Описание
Andersen's customer develops software solutions for digital media and content-driven businesses. Its platform helps organizations manage digital workflows, improve service performance, and deliver reliable experiences across environments and devices through cloud technologies, data-driven capabilities, and automation.
Задачи
•Provide L2 off-hours on-call technical support for enterprise video streaming and encoding workflows
•Own the end-to-end incident lifecycle, including triage, ticket logging, root cause analysis, workaround implementation, and resolution within strict SLA targets
•Troubleshoot REST API integrations, including endpoints, authentication, tokens, headers, CORS preflights, and payload errors
•Reproduce API calls using Postman and curl
•Diagnose web player issues using Chrome DevTools
•Analyze buffering and verify HLS and DASH manifest and segment availability
•Validate live streaming and encoding pipelines, including RTMP ingest, encoder health, transcoding, and adaptive bitrate delivery
•Read and analyze container and service logs via Docker and Kubernetes across multi-cloud environments, mainly GCP
•Investigate network, proxy, and gateway issues, including TLS certificates, HTTP/HTTPS, Nginx, and HAProxy configurations
•Document incident progress and client communication in Zendesk and Jira
•Escalate complex issues to L3 engineering with logs, reproduction steps, working hypotheses, and collected artifacts in object storage
•Maintain ticket hygiene and follow handover procedures between on-call shifts
Требования
•2+ Years of hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments
•Hands-on experience in the video streaming, OTT, or media domain, including live streaming, file-based encoding/transcoding, and delivery workflows
•Practical understanding of HLS, DASH, adaptive bitrate streaming, codecs, containers, and common playback error patterns
•Hands-on browser diagnostics using Chrome DevTools, including Console, Network traces, CORS headers, HAR capture, video segments, manifests, and buffering issues
•Deep understanding of REST API concepts, HTTP methods, headers, and status codes
•Hands-on API debugging experience with Postman and curl
•Strong Linux command-line skills
•Practical experience analyzing service logs and checking pod and service health in Docker and Kubernetes
•Availability and readiness for off-hours on-call coverage: Mon–Fri 00:00–05:30 CET and Sat–Sun 24/7
•English at Upper-Intermediate level or above
Nice to have: live video streaming workflows, RTMP ingest, HLS/DASH delivery, cloud platforms such as GCP, AWS, or Azure, Java/Spring Boot backend logs, Zendesk, Jira, Confluence, SLA tracking tools, web caching layers, CDNs, Nginx, HAProxy, SonarQube, Snyk, Trivy, prior on-call or night-shift support experience, incident management under strict SLAs.
Условия
•Professional, financial, and career growth opportunities
•Mentoring and onboarding systems for each new employee
•Opportunity to earn up to an additional 1,000 EUR per month depending on expertise, included in the annual bonus, by participating in company activities
•Access to the corporate training portal and company knowledge base
•Corporate activities and amenities including parties, pizza days, PlayStation, fruits, coffee, snacks, and movies
•Certification compensation, including AWS and PMP
•Referral program
•Private health insurance and sports compensation depending on the type of employment
