About
EX.CO provides publishers with a video platform offering tools, innovation, and expertise to optimize websites with video. Its platform uses machine-learning and AI technology to help publishers manage video content and monetization, ad serving, content automation, and video recommendations.
Responsibilities
•Support new client onboarding and day-to-day operations to ensure smooth launches and ongoing success
•Manage platform configurations, including content setup, video player settings, and basic advertising integrations
•Assist with post-launch product setup QA and troubleshooting
•Monitor system performance across platforms, flag anomalies, and assist with troubleshooting
•Generate reports for internal planning and customer growth updates, following established procedures
•Monitor files for unnecessary or missing lines and ensure everything is defined as expected
•Maintain internal dashboards to keep cross-functional teams aligned and informed
Requirements
•Hands-on JavaScript skills and real debugging ability using DevTools, plus excellent CSS and HTML skills
•Experience with logging and monitoring tools such as Datadog, Groundcover, Logz.io, or similar, including searching logs, tracing issues, and identifying errors
•A production and troubleshooting mindset, comfort with production environments, and ability to read API responses in JSON and XML
•Experience with Git and basic Git workflows
•Background in technical support, implementation, or technical customer success, collaborating with Dev, AdOps, or Engineering teams
•Excellent English, clear communication, strong ownership, and ability to work independently across time zones
Nice to have
•AI tools and automation in daily work
•Multicultural or American-team experience
•A technical degree
•QA automation experience
Conditions
•Hybrid schedule with 3 office days in Poland
•Working hours: 10:00 AM to 7:00 PM Eastern European Time
