Job Title: Technical I, IT Operations (TCF)
Essential Function/Core Responsibilities: Technical Representative
•Coordinate with smart hands with different portfolio and engineering workgroup.
•Provide basic telephony support in performing installation and troubleshooting on telephone sets and voice mailbox.
•Perform hardware and software upgrades to peripheral equipment.
•Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
•Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.
•Perform site maintenance and safety checks of assigned equipment.
•Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering.
•Perform backup for the onsite servers.
•Provide on-call technical support as required.
•Spend between 60-70% of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble ticket as required.
•Complete all assigned, mandatory training within the timeframe provided.
•Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.
Candidate Profile
•Bachelor's degree in related fields from a four-year college or university with 1 year of relevant experience.
•Effective communication skills, both written and oral. Ability to multi-task and meet timeline on deliverables.
•Detail oriented.
•Proficient in Microsoft Office and must have experience with Active Directory.
Location
PHL Quezon City - Eton
Time Type
Full time
