Job Description
•Provide first-level technical support via phone, chat, and remote support tools.
•Troubleshoot Windows and Mac operating systems.
•Support Active Directory tasks such as password resets and account unlocks.
•Handle Office 365/Microsoft 365 related issues.
•Perform basic network troubleshooting.
•Log, categorize, track, and resolve incidents and service requests.
•Escalate unresolved issues to Level 2/Level 3 support teams.
•Maintain accurate ticket documentation and knowledge base updates.
•Take ownership of incidents from creation to closure.
•Windows and Mac troubleshooting
•Active Directory
•Microsoft Office / Microsoft 365
•Basic Networking
•Outlook support
•Printer and peripheral troubleshooting
•Laptop/Desktop support
Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering
Certifications
Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²), Certified Information Systems Security Professional (CISSP) - Workforce Academy Online, CompTIA Security+ - Comptia, ISO 27001 Lead Auditor - IRCLASS, Microsoft Certified: Azure Security Engineer Associate - Microsoft
Required Skills
Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Workplace Services
Language
English (Required) — Language Proficiency: Advanced - C1
Job Type
Regular
Master Skill List
Service Desk
Remote Type
Office
Work Shift
Rotating (India)
