About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and Salesforce is looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
The Experience
The Technical Architect (TA) is a senior-level position within the Functional Architect division of Professional Services. In this role, you will be responsible for data and analytics solutions centered on Tableau. Understanding Tableau's mission and drawing on the Tableau Blueprint strategy, you will apply your Tableau product expertise, consulting experience, and data analytics knowledge to help customers build a data-driven culture within their organizations. As a Technical Architect, you will build data analytics platform environments, design environment migration processes, and design user security governance and data governance to enable access to trusted data sources. Focusing on data engineering and data preparation in the data pipeline, you will contribute to customers' use of data and the realization of a data-driven culture.
What You'll Actually Be Doing
•Become a Tableau product expert: develop a deep understanding of the server products and their integration with client solutions, and a general understanding of the desktop/front-end products.
•Support the deployment of server and cloud products and build the data analytics platform environment.
•Support environment migration from on-premises to the cloud.
•Work onsite at customer locations to provide advisory services as a Tableau expert.
•Provide dashboard development support, design and build, performance tuning, and data preparation technical support for getting started with data analytics.
•Create plans, design documents, parameter sheets, and test specifications for platform environment build and migration processes.
•Create and manage a library of service delivery document templates (including custom scripts and code).
•Support sales representatives in pre-sales activities by providing technical guidance for feasibility checks against customer requirements and SOW creation.
•Understand Tableau Blueprint, assess customer environments, and run workshops that define the activities and evaluation criteria for fostering a data-driven culture.
•Maintain customer relationships in strategic accounts.
•Serve as a mentor and coach to other consultants.
•Communicate with customers by phone, email, in person, and web meetings.
You're Our Person If...
•Delivery experience in enterprise software deployment (requirements definition / design / implementation)
•Knowledge of and delivery experience with server software
•Knowledge of server OS (Windows, Linux) — experience with OS installation and parameter tuning is a plus
•Experience from server software installation through operation verification; virtual or physical servers both acceptable; experience creating work procedures and reports; web server, application server, or enterprise services experience is a plus
•Experience with server sizing — estimating sufficient CPU cores, memory, and storage for the intended use
•Experience with PaaS management operations on any of AWS, Azure, or GCP; experience installing software on virtual servers is a plus; experience managing virtual servers/endpoints such as VMware
•Networking knowledge: concepts and configuration experience for proxies, concepts and configuration of load balancers
•Authentication and security: knowledge of integrating with SSO platforms, knowledge of SSL server certificates and communication encryption
•Experience leading overall system architecture design as an architect
•Hands-on skills to quickly carry out technical work such as programming and performance improvement yourself
•Ability to work proactively and to lead complex projects with ownership
•Consulting skills such as logical thinking and problem solving
•Customer communication and facilitation skills
•Ability to learn new technologies and products, with strong curiosity
•Ability to work in a team
•Communication in English
Even Better If...
•Master's-level degree
•Knowledge of Tableau and BI tools
•8+ years of experience in analytics technologies and software deployment
•Specialized knowledge of system integration, single sign-on, large-scale data processing, mobile development, agile development processes, DevOps, etc.
•Deep knowledge of best practices for various data integration and visualization approaches
•Experience implementing Tableau Blueprint to promote data literacy and data utilization
•Advanced analytics and technical skills including statistics, R, Python, SQL, and custom scripting
•Experience managing large-scale projects
Value of This Role
•TAs support customers across industries at the front line of complex, challenging projects. Through this work, you gain experience guiding customers' business and digital transformation to success by delivering the optimal architecture and solutions across the whole system, including Tableau.
•In your work, you have easy access to global insight and knowledge, and by collaborating with the product development team and top-level architect colleagues, you can grow into a first-class Tableau and cloud architect.
•TAs are also responsible for integration with on-premises systems and cloud services outside Tableau (IaaS, PaaS, SaaS, IDaaS, etc.), so you can draw on non-Tableau project experience and technical skills, and learn open, vendor-neutral, modern technologies, standards, and cloud architecture.
