About Altana
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
Responsibilities
We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind the accounts' strategic global initiatives, including product enablement and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.
•Manage global deployments for strategic accounts across the world's largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
•Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
•Assist customers with in-depth analysis to optimize their experience and results.
•Collaborate cross-functionally with our product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.
•Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
•Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.
•Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
•Be held accountable for effectively synthesizing and communicating feedback to the product team.
Requirements
•5+ years of account management experience, working with Logistics customers (3PLs, Cargo, Freight, etc.).
•Bonus points if you're familiar with customs and compliance processes into the EU + UK.
•You are able to work cross-functionally with global teams internally and externally, offering flexible hours to deliver for the customer.
•You have experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments.
•You can demonstrate a history of successfully expanding accounts year over year.
•You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
•You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
•Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
•You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.
•You're willing to travel onsite to visit customers 10-40% of the time, depending on deployment.
•This role is based in the Netherlands with hybrid work flexibility. Candidates must be within commuting distance to Amsterdam.
Compensation & Conditions
•Salary range: 90,000 - 105,000 EUR. The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual base salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations.
•Competitive equity grants are included in the majority of full-time offers and are considered part of Altana's total compensation package.
•Altana also offers either a discretionary bonus or a variable compensation plan depending on the role.
•Altana offers top-tier benefits for full-time employees.
