Technical Account Manager
Global Occupier Services
Amsterdam
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm's 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
We have an exciting opportunity for a talented Technical Account Manager to join our market-leading Global Occupier Services business, working with a prestigious client based in Amsterdam.
•Customer Service delivery must be to the standard, or higher than specified in the Service Level Agreement.
•Demonstrate strong business and financial acumen derived from experience in a similar role.
•Drive best in class team performance and excellence in gaining industry recognition.
•Deliver client and Contractor strategy across the portfolio in a decisive clear manner.
•Interacting with the client's stakeholders when appropriate offering a solid continuous relationship and fully understanding the Employer's requirements.
•Direct liaison with the client's operational & engineering facilities management.
•Maintain strong effective team communications.
•Hold and own all sub-Contractor, Contractor team and relevant client meetings.
•Ensure all services are delivered in a professional, efficient, customer focused manner.
•Focused on 100% uptime across the portfolio, driving performance excellence from the wider team.
•Deliver continuous improvement, innovation across all service lines to ensure that all records are maintained accurately and in time.
•Overall management of the site portfolio risk profile; focused on Employer requirements and escalating where required to the Employer's operations.
•Accounts and MI produced accurately, on time and in set formats as agreed with the Employer.
•Ensures all key management appointments are in line with the contractual requirements to develop, mentor and maintain a succession plan.
•Overall responsibility for the skills and development of the team, keeping relevant qualifications up to date in accordance of the contract and legislation.
•Leads and provides added value over and above the service levels detailed in this contract.
•Investigates opportunities to improve technological automation into the processes that are in place or to be developed.
•Oversight and ownership of all escalations, incidents that occur across the account and the reporting presentation to the client.
