Technical Account Manager (TAM)
The TAM is responsible for day-to-day delivery operations for an Account(s). Overall you will lead our client commitments, service levels and incremental growth.
Essential Job Functions:
•Manage the day-to-day delivery of assigned client accounts.
•Collaborate with Account Delivery Associates to ensure smooth account operations.
•Develop and maintain client relationships to understand their needs.
•Assist in budget management and cost control for the accounts.
•Work with senior leadership to define and track key performance metrics.
•Stay informed about industry trends and their impact on account strategies.
•Address and resolve account-related issues and escalate when necessary.
•Provide regular updates on account performance.
Basic Qualifications:
•Bachelor's degree in a relevant field or equivalent combination of education and experience
•Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
•Proven experience in account delivery and leadership roles
•Proficiencies in strategic planning, reporting, client relationship management, and team leadership
•Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
•An advanced degree in a relevant field is a plus
•Relevant certifications such as PMP (Project Management Professional) is a plus
