Job Description
We are seeking an experienced ServiceNow Administrator with a strong focus on IT Service Management (ITSM). The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and support of the platform. This role ensures platform stability, supports ITSM processes, and partners with stakeholders to enhance workflows and user experience. The ideal candidate has hands-on ServiceNow experience, a solid understanding of ITIL-based processes, and is ready to grow into more advanced platform responsibilities.
Key Responsibilities
•Administer and maintain the ServiceNow platform, ensuring availability, performance, and data integrity
•Configure and support core ITSM modules such as Incident, Request, Change, and Problem Management
•Manage users, groups, roles, and access controls
•Create and maintain forms, fields, business rules, client scripts, UI policies, notifications, and workflows/Flow Designer
•Perform platform upgrades, patching, and testing in lower environments
•Troubleshoot issues, analyze root causes, and provide timely resolution
•Support integrations and data imports using Import Sets and Transform Maps
•Maintain documentation for configurations, processes, and procedures
•Collaborate with developers, process owners, and service desk teams to implement enhancements
•Ensure adherence to ServiceNow best practices and governance standards
Required Qualifications
•Hands-on experience administering ServiceNow
•Experience supporting ITSM processes in an enterprise environment
•Basic knowledge of JavaScript as it applies to ServiceNow scripting
•Familiarity with ServiceNow configuration vs. customization best practices
•Experience with update sets and promotion across environments
•Strong analytical, troubleshooting, and communication skills
Preferred Qualifications
•ServiceNow Certified System Administrator (CSA)
•Exposure to additional modules such as CMDB, Knowledge Management, or Service Portal
•Experience supporting integrations (REST/SOAP)
•ITIL Foundation certification or working knowledge of ITIL
Soft Skills & Competencies
•Strong attention to detail and organization
•Ability to manage multiple priorities in a fast-paced environment
•Collaborative mindset with a focus on customer experience
•Willingness to learn and grow within the ServiceNow platform
Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering
Certifications
ITIL Foundation - Axelos, Microsoft Certified Solutions Associate - Microsoft
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Inclusion, IT Consulting Services, IT Service Management (ITSM), People Leadership, Personal Effectiveness, Risk Management, Service Integration and Management (SIAM), Storytelling, Workplace Services
Language
English (Required) — Proficiency: Proficient - C2
Job Type
Regular
Remote Type
Office
Work Shift
Day Job (India)
