A Day in the Life
PCS Tech Consultant
Key Responsibilities
•Act as a technical expert and advocate for the PCS portfolio.
•Deploy PCS portfolio initiatives including in-clinic, remote, and patient and clinic services.
•Increase user adoption and confidence across the PCS portfolio by clearly articulating its value to internal and customer stakeholders.
•Provide expertise on data management setup, including CareLink and FocusOn, and support end-to-end data flow understanding.
•Responsible for coordinating and delivering responses to tenders related to PCS and data protection/GDPR. Collaborates with relevant stakeholders to gather and consolidate input, communicates key information to the tender team, and ensures timely, high-quality responses to all PCS-related tender questions.
Internal engagement:
•Build partnerships with internal (sales, country teams, technical consultants) to ensure alignment on account plans and support sales and adoption of the PCS portfolio.
•Support field teams with technical implementation, configuration, and maintenance aligned with local business priorities.
•Ensure timely and accurate TDM asset allocation and lifecycle management.
•Collect market voice-of-customer insights to support product and solution improvements.
External engagement:
•Engage hospital stakeholders (HCPs, IT, DPOs) to support solution integration and optimize portfolio usage.
•Assess customer environments, define technical requirements, and coordinate implementation through final commissioning.
•Provide scalable post-deployment support including troubleshooting, software updates, and user guidance.
•Educate stakeholders on data flow, GDPR, data privacy, and security considerations.
•Build and maintain relationships with hospital IT, data security, and operational stakeholders.
•Identify customer barriers and contribute to mitigation strategies to drive meaningful value.
Qualifications
•Background in technical roles such as IT support, application specialist, or technical consultancy (~2+ years).
•Experience in healthcare or MedTech environments is preferred.
•Bachelor's degree with a technical scope such as engineering, IT, or related field required; advanced degree preferred.
•Ability to manage multiple projects independently and prioritize effectively.
•Comfortable working in a field-based role with significant on-site customer interaction.
Skills & Competencies
•Strong technical expertise in deployment, maintenance, and troubleshooting.
•Good understanding of IT infrastructure and network environments.
•Ability to communicate technical concepts clearly to clinical and IT stakeholders.
•Customer-focused mindset.
•Knowledge of data privacy and security considerations in healthcare environments.
•Strong problem-solving skills and ability to address technical challenges.
•Selling & Objection handling skills.
•Ability to drive effective collaboration across internal teams and external stakeholders.
•Ability to gather customer insights and support continuous improvement.
•High level of autonomy, organization, and accountability in a field-based role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to employees lives at the core of Medtronic's values, with a wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage.
Pay range for Italy: 39,200.00 EUR - 58,800.00 EUR. The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with the compensation framework.
