About the Role
You will lead a business-onboarding team, manage performance, and coach specialists through complex customer decisions. You will own throughput and wait-time targets, protect risk-assessment quality, coordinate on onboarding friction with support and commercial teams, and represent Onboarding in leadership discussions.
Requirements
•1–3 years of people-leadership experience with direct reports
•Experience in a regulated industry
•Ability to conduct performance reviews and address underperformance
•Ability to use throughput, quality scores, and target-adherence data
•Fluency in Danish and English
Responsibilities
•Lead the Onboarding specialist team and manage formal performance processes
•Own throughput and wait-time targets while maintaining risk assessment
•Manage target adherence, growth, and engagement scores
•Maintain quality in complex onboarding decisions
•Coordinate with Customer Support and commercial teams on onboarding friction
•Represent Onboarding in the FCP Operations and Onboarding leadership forum
Benefits
•Four days in the office
•State-of-the-art equipment
•Pension
•Health insurance
•Enhanced parental leave
