About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work is changing and Salesforce is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI.
About the Role
We are seeking an agile, high-performing Systems Engineer to administer, manage, and optimize the Finance systems and applications powering our mission-critical business processes. In this role, you will serve as the primary process expert in your service area, collaborating closely with developers, business stakeholders, and cross-functional technology teams to support end-to-end Salesforce business processes. Your daily impact will span enterprise application support, resolving complex technical and functional issues, analyzing support trends to drive proactive system enhancements, and partnering with development teams to deliver new features.
Key Responsibilities
Salesforce Platform Administration
•Core Administration: Own the day-to-day administration, configuration, and optimization of Salesforce.
•Access & Security: Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
•Platform Health: Maintain data quality, integrity, and overall platform health.
•Upgrades & Capabilities: Manage Salesforce releases, upgrades, and the rollout of new platform capabilities.
AI Automation & Workflow
•Agentic Transformation: Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
•Process Automation: Identify opportunities to automate manual business processes and improve operational efficiency.
•Automation Operations: Monitor existing automations and troubleshoot failures or performance issues.
Data Management & Integration
•Data Quality Initiatives: Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
•Enterprise Integrations: Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
•Technical Troubleshooting: Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
Reporting & Analytics
•Dashboards & KPIs: Develop and maintain reports, dashboards, KPIs, and management reporting.
•Business Visibility: Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.
Security & Governance
•Access Controls: Own Salesforce security and access-control models.
•Governance Standards: Establish governance standards for configuration, development, deployment, and change management.
•Compliance: Ensure solutions comply with enterprise security, audit, and data-governance requirements.
Production Support & Troubleshooting
•Tier 2/3 Support: Provide Level 2/3 support for Salesforce issues.
•Problem Resolution: Analyze and resolve complex configuration, automation, data, security, and integration issues.
•Root-Cause Analysis: Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
Release & Change Management
•End-to-End Lifecycle: Manage the end-to-end lifecycle for configuration management, from requirements through testing and deployment.
•Environment Management: Manage sandbox environments, testing, UAT, deployments, and production releases.
•Cross-Team Alignment: Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
•Documentation: Maintain appropriate documentation for configurations and business processes.
Preferred Qualifications & Skills
•Experience: 6+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
•Platform Expertise: Expert knowledge of Salesforce and/or other platform native functionality, including Agentforce.
•Best Practices: Expert knowledge of Force.com platform best practices.
•Development (Good to Have): Salesforce Development skills (Apex and Lightning Web Components - LWC).
•Mindset: Demonstrates a willingness to experiment with new ideas, tools, and practices; agile and capable of supporting multiple competing priorities.
•Communication: Proficiency in verbal and written communication.
Certifications Required
•Salesforce Certified Advanced Administrator
•Salesforce Certified Platform App Builder
•Salesforce Certified Agentforce Specialist
