Description
No description provided.
Responsibilities
•Resolve complex technical incidents related to games, transaction processing, and API requests
•Perform root cause analysis, prepare incident reports, and escalate issues to the L3 or development team
•Investigate issues as part of second-line support and test newly released games
•Test integrations with providers and operators
•Analyze logs and metrics to identify failures or anomalies
•Gather client requirements and coordinate with the team
•Respond to customer inquiries
•Coordinate communication between L1 and L3 teams on escalated issues
•Handle client escalations by updating status flags and escalating issues to L3
•Identify and troubleshoot API and customer integration issues
•Maintain internal documentation
Requirements
•Excellent communication skills
•Good knowledge of ticketing systems
•General understanding of client-server architecture
•At least 2 years of experience in customer or technical support
•Strong analytical and troubleshooting mindset
•Expertise in documenting processes and knowledge
•Proficiency in English (B1)
•Strong attention to detail and teamwork skills
•Ability to meet deadlines in a fast-paced environment
Nice to have: iGaming-specific knowledge
Conditions
•Flexible schedule
•Long-term opportunity with potential for financial and career advancement
•Supportive and positive work culture with like-minded teammates
