About
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
Cartier is looking for an Assistant Project Manager intern – Commercial Excellence.
The birthplace of the creation of the Cartier Maison in 1847, France is today one of Cartier's most important subsidiaries among the twenty-two established worldwide. Our mission? Elevate history, enchant the present moment, inspire the future. The 300 employees of the subsidiary, all driven by the pursuit of excellence, are committed to bringing the Cartier luxury experience to life for our clients.
Within the Retail department of Cartier France, you will join a dynamic and passionate team. You will actively participate in the creation and implementation of strategic projects aimed at ensuring operational efficiency and service excellence at every stage of the customer journey. This internship will offer you a complete immersion in the world of luxury Retail and a unique opportunity to contribute concretely to the Cartier experience.
You will support the Commercial Excellence team, and more specifically the Customer Satisfaction manager, through the following missions:
Responsibility 1: Relay of the CS policy
•Ensure the deployment, adoption by teams, and follow-up of these solutions across all concerned networks, in collaboration with the managers: internal boutiques, watch distributors, customer relations service.
•Act as the relay of market needs to Cartier International.
•Coordinate between markets in the context of client visits or specific requests.
Responsibility 2: Customer Experience Barometer
•Analyze and ensure proper management of client feedback reported through the questionnaire by the relevant people.
•Work closely with the relevant departments (boutique management, Retail operations, customer relations service) to identify strengths and areas for improvement, and participate in developing action plans aimed at excellence in customer satisfaction.
•Share best practices within the France subsidiary and with Cartier International.
Responsibility 3: Monitoring of Customer Service activity and performance
•Contribute to the deployment of CS training: organization and coordination between workshops and boutiques, follow-up and verification of skills acquired during this training.
•Manage requests for certificates of value and duplicate invoices.
Responsibility 4: Participate in the operational excellence of boutiques
•Manage the employee cloakroom and sales accessories (ordering, tracking, budget, collecting feedback from boutiques & HQ), contributing to the well-being and efficiency of our teams.
•Actively participate in the development of Hospitality in boutiques through various service offering tools (tableware, personalized umbrellas & parasols, bellhop uniforms…)
•Receive the boutiques' tooling needs across the network (screwdrivers, wire cutters, etc.) and place orders with our supplier to enable our boutiques to ensure quality service to our clients.
•Conduct regular boutique visits and participate in "morning briefs" to gain field understanding of the issues.
Other tasks may be assigned to you depending on how the context evolves.
Desired Profile
Experience: Prior experience in Retail, project management, or luxury hospitality would be an asset.
Skills and personal qualities:
•Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) is essential.
•English: B2 level
•Strong interest in and sensitivity to the world of luxury, hospitality, and customer service excellence.
•Known for your autonomy, proactivity, and rigor.
•Excellent team spirit, great adaptability, and a strong sense of organization.
•Excellent communication skills, both written and oral, to interact effectively with internal teams and external partners.
6-month internship starting January 2027.
