Position Overview
Within Global Business Solutions (GBS), the Order-to-Cash (OTC) organization is responsible for the design, governance, and execution of end-to-end OTC processes. As part of an ongoing initiative to strengthen governance, standardization, and audit readiness, OTC is establishing a centralized Controls capability in the Kuala Lumpur (KL) Business Support Center (BSC).
The Senior Specialist, OTC Controls, will play a key role in supporting the execution, governance, and continuous improvement of periodic SOX controls across all OTC processes globally. The role will act as a control lead for assigned areas, ensuring control activities are executed consistently, documented appropriately, and aligned with SOX requirements, audit expectations, and the target operating model.
The Senior Specialist will work closely with the Associate Director, OTC Controls, Global Process Owners (GPOs), Compliance, Internal Audit, IT, and operational teams across all BSCs to strengthen retrospective control execution, improve evidence quality, support audit readiness, and identify opportunities for standardization, simplification, and automation.
Primary Responsibilities
•Lead execution and oversight of assigned periodic SOX controls across all OTC processes globally.
•Serve as control lead and subject matter expert for designated control areas.
•Coordinate control execution activities performed by Controls Specialists, ensuring timely and high-quality completion.
•Review control documentation, evidence, sampling, validation files, and sign-off materials for completeness and consistency.
•Investigate control exceptions, identify root causes, and support timely escalation and remediation.
•Support internal and external audit requests related to assigned OTC controls.
•Partner with GPOs, Compliance, Internal Audit, IT, and Operations stakeholders to ensure control execution aligns with approved narratives, SOX requirements, and the target operating model.
•Maintain and improve control documentation, work instructions, execution procedures, and evidence repositories.
•Identify opportunities to simplify, standardize, automate, and strengthen control execution activities.
•Support reporting and monitoring of control execution performance, issues, and remediation progress.
•Provide technical guidance, coaching, and support to Controls Specialists.
•Contribute to the development of strong OTC Controls capability within the KL BSC.
Education and Experience
•Bachelor's Degree in Accounting, Finance, Business Administration, or related field preferred.
•Relevant experience within Finance Shared Services, Order-to-Cash, Internal Controls, SOX, Audit, Compliance, or related finance operations.
•Strong knowledge of OTC processes and related control requirements.
•Experience with SOX control execution, audit evidence preparation, and control documentation.
•Experience with SAP SD / FI preferred.
•Experience working in a global, matrixed organization.
•Experience supporting process improvement, standardization, or transformation initiatives.
Technical and Soft Skills Requirements
•Strong understanding of internal controls, SOX compliance, audit processes, and control documentation.
•Ability to review and assess control evidence with strong attention to detail.
•Strong analytical and problem-solving skills.
•Ability to manage multiple priorities and coordinate activities across stakeholders.
•Strong stakeholder management across Finance, Compliance, Operations, Audit, and IT.
•Ability to coach others and provide practical guidance on control execution.
•Strong written and verbal communication skills.
•Continuous improvement mindset.
•Experience with reporting, automation tools, data analysis, or process improvement approaches is a plus.
Required Skills: Ability to Coordinate, Adaptability, Agile Methodology, Audit Processes, Audit Readiness, Business Activity Monitoring, Business Alignment, Business Management, Business Support, Controls Management, Corrective Action Management, Customer Technical Support, Data Analysis, Detail-Oriented, Documentation Maintenance, Documentation Preparation, Document Controls, Document Management, Driving Continuous Improvement, Financial Operations, Lean Six Sigma Continuous Improvement, Logical Thinking, Operating Models, Operational Activities, and more.
Additional Required Skills: Adaptability, Agile Methodology, Business Support, Customer Technical Support, Data Analysis, Detail-Oriented, Driving Continuous Improvement, Financial Operations, Lean Six Sigma Continuous Improvement, Process Standardization, Quality Control Management, Quality Improvement Programs, Quantitative Analytics, Stakeholder Requirements, Vendor Management.
Employee Status: Regular
Flexible Work Arrangements: Hybrid
