Overview
Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking a Sales Development Specialist to support the very successful growth of our businesses. Waters delivers benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented application teams have over the years delivered great and sustainable technical solutions.
As Sales Development Specialist, this role will focus on sales supporting and marketing activities implementation. You will be required to team work with cross-functional departments such as Marketing, Service, Sales, etc. to boost Waters business in local territories. Your knowledge in technology and working experience in an analytical chemistry lab are strongly expected to make Waters Customer Success.
Responsibilities
Responsible for providing technical support to online customers, including product recommendations, application Q&A, usage and maintenance guidance, after-sales complaint resolution, and responses to some business inquiries; offline, summarize and organize this into technical documentation that can serve as an application tool for sales and customers, improving the efficiency and quality of after-sales issue resolution.
Core responsibilities:
•Provide pre-sales and after-sales online technical support for Waters chemistry consumables-related products.
•Convey customer purchasing needs and after-sales complaint information from key customers to the sales team.
•Understand new products, new technologies, and new industries, understand the challenges customers face, provide suitable solutions, and improve customer satisfaction.
•Edit and organize after-sales technical materials to improve the efficiency and quality of online responses.
•Share technical knowledge in internal training sessions/lectures.
Qualifications
•Bachelor's degree or above, in chemistry, pharmacy, or related fields.
•5+ years of working experience in the chromatography analysis industry, including at least 3 years in chromatography/mass spectrometry-related application support or method development.
•Proficient in operating HPLC/UHPLC and similar instruments.
•Good learning ability and skilled at summarizing and generalizing.
•Good communication skills and strong ability to work under pressure.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
