Overview
Optimize field service delivery through effective planning, scheduling, and coordination of Field Service Engineers (FSEs), ensuring timely customer support, efficient resource utilization, and achievement of service operational KPIs.
Responsibilities
•Plan and schedule preventive maintenance, breakdown calls, installations, and other service activities.
•Allocate Field Service Engineers based on technical skills, availability, location, and customer priorities.
•Coordinate with Service Team Managers, Field Engineers, and Service Coordinators to ensure timely service delivery.
•Monitor engineer workload, utilization, schedule adherence, and pending service activities.
•Manage schedule changes and prioritize urgent customer requirements.
•Maintain accurate scheduling records in service systems.
•Identify opportunities to improve scheduling efficiency and engineer productivity.
Qualifications
1.Bachelor's degree or diploma in Engineering, Science, or Business/Operations Management.
2.2–4 years of experience in service scheduling, dispatch coordination, workforce planning, or service operations.
3.Experience in technical service organizations, laboratory instruments, or engineering support operations more preferable.
4.Candidate should have strong planning, coordination, analytical, and communication skills.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, its innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. Waters collaborates with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, its passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
