Entry-level requirements
•Educational qualification – Graduate in engineering/Diploma in Mechanical/Production/Industrial Engineering
•More than 5 Years' Experience in KONE, Experience in Quality Feedback process working experiences are a plus
•Good operational knowledge of SAP and data analytics software are a plus
•Proven ability to work in international environment
•Good Verbal & Email communication in English
•Analysis and problem solving
•Decision Making & Conceptual thinking
What will you be doing?
•Overall governance of sub-contracted feedback handling service; ensure effective daily operation management with 3rd party service provider and its teams with respect to agreed contract and objectives.
•Ensure robust and proactive competence development and team leadership at sub-contracted teams.
•Drive for systematic root cause analysis, continual improvement culture and actions together with sub-contractor team leads.
•Ensure efficient and productive regular communication with stakeholders, manage stakeholder relationships, including complex non-standard cases, disputes and escalations.
•Ensure customer-centricity in all daily work and development projects by understanding and serving frontline and customer needs and proactive communication (i.e., transparency, flexibility, and dependability).
Responsibilities as a QFB Specialist
•Ensure sufficient feedback handling capacity to maintain high responsiveness and service quality
•Ensure and develop further process and performance transparency and reporting (KPIs), taking into account different stakeholder needs
•Ensure cross-functional collaboration and stakeholder relationships
•Drive and manage development projects on own area of responsibility; participate and support other relevant KONE development projects
•Support to KSC QFB Development stream & other associated streams
•Ensure compliance with quality, safety and environmental standards
What do we offer?
•Career progression and opportunities within a global organization
•Total reward elements that engage and motivate employees and help make KONE a great place to work
•Comprehensive learning and development programs covering a wide range of professional skills
•You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded
