WHO WE ARE
Esko is a part of Veralto's Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters.
Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion. Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to Safeguarding the World's Most Vital Resources™.
Veralto's Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world's food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.
Veralto's Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Job Summary
Within your team:
As an Interactive Applications Support Engineer, you will be part of a global support team responsible for providing high-quality technical and functional support for Esko's Interactive Applications. This role requires a strong understanding of Esko software solutions and how customers use them in real-world packaging, premedia, and approval workflows.
You will work directly with customers to troubleshoot issues, guide best practices, and ensure customers achieve maximum value from Esko Interactive Applications. The role blends technical problem-solving, workflow understanding, and customer-focused communication.
Within Your Role, You Will:
Customer Support & Technical Expertise
•Provide functional and technical support for Esko Interactive Applications, understanding how customers use these solutions in packaging design, collaboration, approval, and production workflows.
•Analyze, troubleshoot, and resolve customer-reported issues across software configuration, usage, and integration scenarios.
•Clearly document issues, root causes, and resolutions in support systems to ensure effective knowledge sharing and case continuity.
•Guide customers on best practices to optimize their use of Interactive Applications within their specific environments.
Issue Resolution & Ownership
•Take end-to-end ownership of support cases, ensuring timely updates, accurate troubleshooting, and professional customer communication.
•Escalate complex or product-related issues appropriately, providing clear technical analysis and supporting evidence.
•Collaborate with Team Leaders and senior engineers to resolve high-impact or recurring issues.
Workflow & Domain Understanding
•Apply practical knowledge of packaging workflows, structural design, and premedia processes to diagnose customer challenges effectively.
•Understand how Interactive Applications integrate with other Esko solutions and customer environments.
•Translate customer use cases and pain points into actionable feedback for internal teams.
Collaboration & Continuous Improvement
•Work closely with team members, Team Leaders, and Shift Managers to ensure consistent support quality and SLA adherence.
•Contribute to internal knowledge bases, documentation, and known-issue repositories.
•Participate in training, enablement, and continuous learning initiatives to stay current with product updates and workflow trends.
We Are Looking For a Professional Who Can Do the Following:
Technical & Functional Skills
•Demonstrate strong understanding of Esko Interactive Applications and related workflows.
•Apply structured troubleshooting and problem-solving techniques to resolve customer issues efficiently.
•Adapt quickly to new tools, technologies, and product enhancements.
Customer Focus & Communication
•Communicate clearly, professionally, and empathetically with customers.
•Maintain strong ownership and accountability for assigned cases.
•Work effectively with global teams across time zones and functions.
Learning & Teamwork
•Show curiosity and willingness to continuously build technical and domain expertise.
•Collaborate effectively within a team-oriented support environment.
•Follow internal processes, quality standards, and documentation practices.
Your Education and Background Experience Will Include:
Either:
•1+ years of experience in structural design for packaging and/or Esko software support, including one or more of the following: ArtiosCAD, ArtPro, ArtPro+, PackEdge, Plato, Cape, DeskPack, i-Cut, Studio, VDP.
And/or:
•A formal qualification in Printing Technology, Structural Design, or a related discipline, preferably within similar packaging, premedia, or printing businesses.
Additional qualifications:
•Experience in a software or SaaS support environment is an advantage.
•Familiarity with enterprise customer environments and workflows is preferred.
•Strong analytical, communication, and documentation skills.
•Bachelor's degree or equivalent practical experience.
Location: Bangalore (Hybrid)
Rotational every 4 months:
•Shift 1: 3:30 AM – 12 PM
•Shift 2: 12 PM – 9 PM (mandatory hybrid weeks)
•Shift 3: 6:30 PM – 3:00 AM
What We Value
We believe that real breakthroughs come from teams that think big and respect each other's differences – different ideas, different perspectives, and different experiences.
Our Culture
Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System.
Our Values
•We serve humanity with purpose and integrity.
•We unlock ingenuity for customer success.
•We deliver results as a team.
•We continually improve for enduring impact.
Our Offer
•We grow talent; we give you the opportunity to develop your career based on your strengths.
•A career with ESKO will push you and challenge you, providing growth opportunities and the prospects to advance your career.
•If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential.
•At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates.
