The Role
As a Software Renewal Specialist on our Renewal Operations Team, you will be responsible for the software license contract renewals for AspenTech's worldwide customers. You will drive and execute the process from quote creation and commercials, to contract signature and purchase order receipt, and then order entry for invoicing. This position is in our Revenue Sales Operations organization and will require excellent customer service skills and business acumen as well as strong collaboration with internal teams such as Sales, Finance, and Legal.
Your Impact
•Research software license agreements and renewal history to identify and understand upcoming license contract renewals
•Create license contract renewal quotes and work with the Sales Account Managers and Commercial team to improve deal metrics and outcomes
•Follow-up with Sales Account Managers and/or customers to ensure acceptance of the quotes, contract signatures, and submission of purchase orders as needed to meet our renewal metrics
•Work closely with customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes
•Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Success Managers, Support, Sales Ops, Finance, Legal) to expedite closure of contracts
•Document all external and internal communications as well as action plans for each pending license renewal in the Salesforce CRM system
•Ensure the timeliness and accuracy of the license entitlement and forecast data in the Salesforce CRM system
•Assist in resolving license invoice collection issues related to your assigned renewals
•Participate in other group projects and assignments as required
•Maintain training and policy documentation and ensure it is kept up to date
•Train new team members
•Run reports and execute assigned strategic initiatives and projects
What You'll Need
•2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
•Bachelor's degree in business or technical discipline preferred
•Excellent customer service and interpersonal skills
•Exceptional written and verbal communication skills
•Strong attention to details and organizational skills
•Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
•Strong knowledge and experience in using MS Office tools such as Word, Excel, and PowerPoint
•Experience in using database-driven business applications such as Salesforce, Oracle, or other CRM and order financial systems
•Strong business acumen
