Introduction to the Team
The Onboarding and Maintenance Specialist is a member of the Hotel Partner Solutions Onboarding & Maintenance team, part of Global Connectivity and Partner Solutions team, and works with our API-connected strategic partners to enable their properties on the Expedia Group platform.
The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training.
In this role, you will:
•Onboard net new connected partners and connected partner conversions
•Enable Products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content
•Load new merchandising campaigns in conjunction with commercial teams
•Track and provide data on key performance indicators, including timelines and handle times
•Communicate updates with partners and internal stakeholders across various teams
•Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement
•Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard
•Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities
Experience and Qualifications:
•Experience in implementation management, client services project management, or engagement management or similar experience in a partner-facing role
•Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required
•Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)
•Experience with XML and JSON preferred but not required
•Strong oral and written communication skills; experience dealing with a diverse and international team
•Solid problem solving/analysis and decision-making abilities
•Good organizational, process, and project management skills
•Ability to learn new software and technical processes quickly
•Experience reporting on results and adjusting procedures to improve results
•A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment
The total cash range for this position in Seattle is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
