A Day in the Life
The Supervisor is responsible for overseeing daily Service Center operations in our Fort Worth center, ensuring the safe, efficient, and compliant execution of diagnostic, repair, testing, and documentation activities.
This role provides direct leadership to technicians through workload prioritization, resource allocation, performance management, coaching, and employee development. The Supervisor monitors key performance indicators, drives accountability for productivity and quality, and ensures adherence to established procedures and applicable FDA and ISO regulatory requirements.
Additionally, this position leads continuous improvement initiatives, supports inventory accuracy and operational readiness, and collaborates with Engineering, Quality, and other cross-functional teams to resolve challenges and maintain service commitments.
The Supervisor is expected to exercise independent judgment, proactively address operational issues, and drive daily execution with minimal oversight.
Primary Responsibilities
•Directs and coordinates daily technical and administrative activities within an established service center to ensure operational efficiency and performance.
•Supervises personnel performing repairs, preventive maintenance, service activities, to ensure quality, productivity, and timely execution.
•Ensures accurate records, documentation, and systems are maintained in accordance with established procedures and quality requirements.
•Coordinates personnel and resources to address critical situations, operational priorities, and customer escalations while minimizing service disruptions.
•Maintains effective communication with engineering, quality, and other cross-functional teams to resolve technical issues, escalate concerns, and support continuous improvement.
•Supports employee selection, training, performance management, coaching, and development to build a capable, accountable, and high-performing team.
•Monitors daily operational performance, identifies obstacles, and implements corrective actions to maintain productivity, quality, and service commitments.
•Promotes adherence to established processes, safety requirements, and quality standards while identifying opportunities to improve operational efficiency.
Required Knowledge and Experience
•Requires 5+ years of relevant experience with a high school diploma or equivalent.
•Requires advanced knowledge of service center operations, repair processes, and technical service activities.
•Requires extensive working knowledge of SAP, including service work order management, inventory control, material movements, transaction processing, and reporting. Must demonstrate the ability to independently navigate SAP, troubleshoot transactional issues, maintain data accuracy, and utilize system information to support daily operational decisions.
Preferred Qualifications
•Ability to effectively manage daily operations, resolve issues, and prioritize competing demands in a fast-paced environment.
•Lean & Continuous Improvement: Experience applying Lean principles, implementing 5S practices, and utilizing DMAIC methodologies to improve operational efficiency, reduce waste, and drive sustainable process improvements.
•Inventory Management: Experience with cycle counting, inventory accuracy, material control, and inventory management processes within a service or manufacturing environment.
•Process Documentation: Experience developing, implementing, and maintaining Standard Operating Procedures (SOPs), standardized Work Instructions, and operational processes to ensure consistency and compliance.
•Team Building & Development: Demonstrated ability to build high-performing teams through employee coaching, training, talent development, and fostering a culture of accountability, collaboration, and continuous improvement. Demonstrates a solid understanding of fundamental management practices, including workforce scheduling, workload prioritization, employee coaching, performance management, and process execution.
•Self-Motivated Leadership: Proven self-starter who demonstrates initiative, sound judgment, and strong problem-solving skills. Ability to work independently with minimal supervision, proactively address operational challenges, and effectively manage competing priorities.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
U.S. Work Authorization & Sponsorship
U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. Salary ranges for U.S (excl. PR) locations (USD): $61,600.00 - $92,400.00. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
