About MedTech
Fueled by innovation at the intersection of biology and technology, Johnson & Johnson MedTech is developing the next generation of smarter, less invasive, more personalized treatments.
Position Summary
Contributes to the Technical Field Service team as a seasoned individual contributor who works independently with minimal supervision. Helps establish and implement projects, programs, and processes in support of the organization's overall customer management strategy. Applies advanced knowledge of the field service field to establish best of class policies, procedures, and plans for the area.
Job Description
Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives.
Designs core plans for projects, programs or processes across the Technical Field Service area. Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization's customer management strategy.
Recommends appropriate hardware and peripheral equipment that meets customer requirements. Demonstrates setup and adjustment of complex equipment for potential users or operators. Coaches more junior colleagues in techniques, processes and responsibilities. Responsible for communicating business related issues or opportunities to next management level.
Key Responsibilities
•System set-up, movement, maintenance, repair, and de-installation.
•Data log analysis and management in order to perform troubleshooting and resolution of issues.
•Work independently leading the RSE Service Team in technical and non-technical activities and duties related to maintaining the fleet of engineering robotic systems fully functional to maintain system availability.
•Execute specific tasks including documentation and metrics for the team.
•Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes.
•Participate in process improvement discussions to increase team efficiency and effectiveness.
•Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on robotics systems.
•Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
•Provide reports and updates to senior management on status and strategic goals.
•Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve system Uptime and Mean-Time-To-Repair (MTTR).
•Will be required to stand, sit, or kneel for extended periods of time.
•Will be required to utilize electro-mechanical tools.
•Will be required to lift up to 44 lbs.
Education
Bachelor's Degree in Computer Science, Robotics, or a related technical field.
Experience and Skills (Required)
•4-6 years of experience working in capital medical technology industry.
•Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology.
•Basic knowledge of working in a medical regulated environment.
•Ability to work effectively and efficiently in a group/team environment.
•Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
•Experience planning and conducting activities related to developing and executing new processes.
•Written and oral presentation skills, proficient in speaking and written English.
•Considerable ability to develop and maintain productive relationships with co-workers, team members.
•Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required).
Preferred Skills
Analytical Reasoning, Collaboration, Communication, Continuous Improvement, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Incident Management, Problem Solving, Project Management Office (PMO), Quality Assurance (QA), SAP Field Service Management, Service Request Management, Technical Credibility, Training People.
Travel
Approximately 80% local/regional travel with up to 20% domestic (U.S.) travel as needed. This role may require flexibility to work outside of standard business hours, including occasional evenings, extended workdays, weekends, and holiday support as business and customer needs dictate.
This position is overtime eligible.
Note
Job Posting Locations: Charlotte, North Carolina, United States; Santa Clara, California, United States of America. The Senior Robotic Solutions Engineer (RSE), Field Service role is currently hiring for the Charlotte, NC area. An internal pre-identified candidate for consideration has been identified; however, all applications will be considered.
