Job Details
Summary of Role:
Shift Details: Monday-Friday 8am-5pm EST
Pay Details: $27/hr-$33/hr
The Equipment Specialist, working under the direction of the Director of Sales – Medical Technology, is responsible for capital equipment sales and technical assistance for both MWI customers and MWI sales staff.
Responsibilities:
•Responsible for responding to inquiries from sales associates and customers to assist in the difficult process of purchasing and implementing capital equipment.
•Responsible for managing sales regions as the equipment ambassador. Identify needs and opportunities to grow sales of equipment.
•Act as the primary point of contact in directing the MWI sales staff as to what equipment sales resources are available and how to best access these resources.
•As needed, assist in special projects assigned by team leadership.
•Be or assist as project managers for veterinary hospital new builds, remodels, renovations or relocations as assigned.
•Other duties as directed by Sales director.
Core Competencies:
•Speak Effectively: Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.
•Customer Service: Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains respect and loyalty; identifies and takes appropriate action on customer needs.
•Know the Customer and the Market: Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.
•Build Quality Service: Defines quality service based on customer needs, wants, expectations and profitability and aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.
•Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
•Maintain Technological Expertise: Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage.
•Demonstrate Interpersonal Skills: Communicates in an open, straight forward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the wide variety of communication preferences and needs of others.
Education:
High School Diploma/GED or equivalent experience required.
Skills and Knowledge:
•3+ years of experience in inside sales, customer service, call center sales, order management, or a related field required.
•Certification in customer service or contact center operations, or equivalent preferred.
•Associate's degree in veterinary technology or bachelor's degree in an animal health field is preferred but not required.
•Three or more years' experience working in a veterinary clinic or two or more years in a call center environment with an animal health products distributor or manufacturer is necessary.
•Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is needed. Experience with CRM Salesforce is desirable.
What Cencora offers:
Compensation, benefits, and resources including medical, dental, and vision care, as well as a comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. This includes support for working families, such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Training programs, professional development resources, mentorship programs, employee resource groups, and volunteer activities are also offered.
Full time
*Salary Range:**
$52,000 - 81,620
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies: MWI Veterinary Supply Company
