Job Description
Joining a high-performing regional account-based JLL team, the Senior Project & Programme Manager will work as part of a dedicated team managing the end-to-end delivery of a single, large-scale, multi-floor refurbishment and restacking project in Hong Kong. The role reports directly to the on-account Project Director, who is the lead person responsible for delivering the Hong Kong project. The focus of the Senior Project & Programme Manager will be hands-on delivery and leadership of this flagship project, ensuring strict adherence to scope, schedule, budget, safety, and quality — while managing complex stakeholder, vendor, and internal Client dynamics within a live, high-profile office environment. You will be responsible for leading specific project workstreams, ensuring coordination and integration across the project programme.
About JLL
We're JLL — a Fortune 500 professional services and investment management firm specializing in real estate. We help owners, occupiers, and investors achieve their business ambitions. Join us to work on landmark projects, innovate with global leaders, and build a career with impact.
What this job involves:
General Responsibilities
•Involved in strategic discussions leading up to project CapEx approval.
•Full lifecycle delivery of the multi-floor refurbishment project from design through to handover.
•Management of and coordination with all external consultants, contractors, and vendors appointed to the project.
•Coordinate closely with internal Client functions including Sourcing, Workplace Design, IT, Security, Legal, and Finance, plus others.
•Ensure delivery is compliant with Client governance and JLL key performance indicators.
•Actively drive project procurement and enforce contract performance across all parties.
•Participate in and chair weekly project meetings and ensure timely distribution of accurate minutes.
•Contribute to and produce detailed monthly reports covering safety, program, budget, risk, cash flow, and profitability.
•Act as primary point of escalation for project issues, risks etc.
•Drive HSE behaviours and compliance.
•Liaise with Hong Kong statutory authorities and building management for permits and approvals.
Key Result Areas
Successful Delivery
•Implement site-specific Safety and Environmental Plans compliant with HK regulations and Client standards.
•Manage contractual and commercial risk across multi-million-dollar vendor packages.
•Establish project-specific organization structure aligned with Client governance.
•Maintain a master programme with critical path milestones, phased work and interdependencies.
•Partake in project budget control workshops, working with the consultant team to track, forecast, and report variances weekly.
•Lead value engineering and constructability reviews to optimize cost and timeline without compromising quality.
•Administer contracts professionally to protect Client and JLL interests.
•Ensure quality control systems are embedded and Client satisfaction surveys are conducted post-handover per floor.
•Utilize JLL and Client technology platforms for real-time project tracking and reporting.
Business Outcomes
•Develop relationships with other business lines within Client and JLL organisations with the aim of encouraging collaboration.
•Represent JLL as trusted advisor to senior Client stakeholders throughout project duration.
•Support pursuit of industry awards for project excellence in Hong Kong/APAC region.
•Provide lessons learned and case studies to enhance Client and JLL's regional project delivery playbook.
Leadership
•Represent the PMO and project team through professionalism and delivery excellence.
•Be recognised as key project personnel by the Client and by internal teams, liaising and coordinating with other JLL functions based on-account (i.e. FM/Operations, Workplace Design etc.)
•Model JLL values and foster a culture of accountability, collaboration, and innovation.
•Coach junior staff and delegate effectively to build team capability.
Personal Effectiveness
•Maintain rigorous personal and team performance standards under dedicated deadlines.
•Collaborate with JLL regional leadership to resolve escalated issues swiftly.
•Seek advice and collaborate with other senior staff in exploring solutions to problems and areas of risk that arise.
•Make decisive, data-driven decisions to keep project on track.
Relationship Building
•Build trust with Client executives, building management, and external partners.
•Maintain JLL's reputation as a reliable, transparent, and results-driven delivery partner.
•Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Communication
•Communicate project status clearly and frequently to all levels — from frontline teams to C-suite.
•Listen actively, respond promptly, and lead by example in all interactions.
•Conduct post-completion review to capture successes and improvement areas for future projects.
Additional Requirements for This Role
•Minimum 10-15 years' experience in large-scale commercial fit-out or base-build projects in Hong Kong.
•Proven track record delivering high-value projects within occupied Grade A towers.
•Strong familiarity with HK Building Department regulations, fire safety codes, and building management protocols.
•Fluent in English and Cantonese required.
•Experience using technology systems and software.
•Ability to navigate complex stakeholder matrices in global financial institution environments.
•Willingness to visit site during construction, for which time in lieu will be given.
Location
On-site – Hong Kong, SAR, China
