About the Role
As Senior Manager Service Provider Operations (all genders) you are the main contact person for multiple 3PL return centres. You will ensure that the agreed service levels are met and you will constantly look for ways to provide our customers with an even better Zalando experience.
What We'd Love You To Do (And Love Doing)
•You will represent Zalando to our fulfillment partners and be responsible for the operational steering of 3PL locations throughout Europe.
•You will strategically manage and support our 3PLs to focus on excellent quality of outputs and challenge outputs against targets and standards, while clarifying objectives and defining milestones.
•You will take ownership of all operational and commercial key figures and agreements with our partners (KPIs, SLAs, Social Standards, HSSE etc.).
•You will lead and support interdepartmental projects, e.g. in the context of CIP's, and control the implementation at the warehouses.
•You will be the main contact point for internal stakeholders regarding all RC related topics.
We'd Love To Meet You If
•A university degree in economics, industrial engineering, supply chain management or a comparable degree
•Deep understanding of logistics processes with 5 years of experience in contract logistics and/or the management of service providers
•Excellent knowledge of MS Office software, in particular Excel and Google tools
•Analytical thinking, a solution-oriented approach and goal-oriented communication in English and German, additional languages are a plus
•Willingness to travel to the locations of our fulfillment partners in Europe
Our Offer
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
•27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
•40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
•Family support, including counselling and dedicated services for parents and carers
•Company pension scheme
•Employee shares programme
•Health and wellbeing options, including Wellhub
•Mental health support and coaching
•Development through our training platform and biannual peer-to-peer review
•2 paid volunteering days a year
•Relocation assistance (subject to prior agreement)
About Zalando
Founded in Berlin in 2008, Zalando is the leading European technology platform for fashion and lifestyle. Connecting 62 million active customers with more than 7,000 brands across 29 markets, our operations are built on a unique AI-powered data and infrastructure platform. For our customers, our multi-app approach - comprising Zalando, ABOUT YOU, and Lounge by Zalando - delivers an inspiring, highly personalized shopping experience, serving different customers with different needs. For our partners, we are building the operating system for e-commerce. Through ZEOS, Tradebyte, and SCAYLE, we open our logistics, software, and service capabilities to brands and retailers, enabling them to seamlessly scale their businesses across borders.
