Wheely

operations manager in premium chauffeur service

In short

This role owns day-to-day operations for Wheely's premium chauffeur service in Paris, including chauffeur supply growth, retention, and compliance with French VTC regulations. It's a hands-on operations leadership position for a fast-growing mobility/traveltech company, leading and growing the local operations team while supporting new market launches. It demands strong analytical and entrepreneurial skills, 1–3+ years of experience scaling something with limited structure, and fluency in both French and English, with 4 days/week required in the Paris office.

About Wheely
Wheely provides premium chauffeured transportation across major cities in Europe, the US, and the Middle East, combining technology with five-star chauffeuring. Its service is used by more than 100,000 active riders and 1,200 corporate accounts.
Responsibilities
•Own day-to-day operational execution, including chauffeur supply growth and retention
•Evolve the local operating model by turning global strategy and standards into effective on-the-ground execution
•Use data to identify operational risks and opportunities and design initiatives with clear, measurable impact
•Lead and grow the Paris operations team, building a culture of high performance and engagement
•Partner with product teams to shape feature development and improve operational tooling
•Support market expansion by preparing to launch business in new areas from scratch
•Act as a senior point of contact for chauffeurs and key external stakeholders, representing Wheely's standards
•Ensure compliance with applicable French regulations and VTC licensing requirements
Requirements
•1–3+ years building, growing, or scaling something meaningful with limited structure, with the ability to move quickly from analysis to execution
•Analytically strong, entrepreneurial, motivated by ownership, and comfortable being accountable for outcomes in open-ended environments
•Relevant experience in scaling operations in a fast-paced tech environment, top-tier management consulting, investment banking, VC/PE, or an early or founding team at a consumer or marketplace startup
•Fluent French and English
•Based in Paris and able to work in the office 4 days a week
Nice to have
•Experience in a marketplace/platform business (on-demand, mobility, location-based)
•A track record of building teams or operating models from scratch or through rapid expansion
•An MBA or advanced degree in business, operations, analytics, or strategy
Benefits
•Competitive salary
•Employee stock options plan
•Private medical insurance
•Life and critical illness cover
•Best-in-class equipment
•Monthly credit towards Wheely journeys
•Daily Lunch Allowance
•Navigo and Vélib travel
•Professional development stipend

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