Sales Manager, Enterprise Sales - Japan
Location: Japan (Hybrid)
As the Sales Manager, Enterprise Sales - Japan, you will lead a high-performing enterprise sales team responsible for driving new business and expanding strategic customer relationships across a defined portfolio of enterprise customers in Japan. Reporting to the Country Sales Leader, you will develop and execute sales strategies, coach and develop a team of enterprise Account Executives, and partner closely with peer sales leaders and cross-functional teams to deliver sustainable business growth.
This is a strategic leadership role requiring a deep understanding of enterprise sales, exceptional people leadership, and the ability to build trusted relationships with customers and internal stakeholders. You will play a key role in helping Japanese enterprises accelerate their AI-powered customer experience transformation while contributing to the continued growth of the Japan business.
Why This Role Matters
•Lead one of Genesys' strategic enterprise sales organizations in Japan.
•Drive predictable growth across a defined portfolio of enterprise customers.
•Build, coach and develop a high-performing sales team focused on customer success and business outcomes.
•Help leading Japanese organizations transform customer and employee experiences through AI-powered experience orchestration.
•Collaborate with peer sales leaders and cross-functional teams to execute the Japan growth strategy and deliver exceptional customer outcomes.
Key Qualifications
•10+ years of enterprise software, SaaS, cloud or technology sales experience with a consistent track record of achieving and exceeding revenue targets.
•5+ years of experience leading enterprise sales teams, including coaching and developing high-performing Account Executives.
•Strong understanding of the Japanese enterprise market, customer buying processes and competitive landscape.
•Demonstrated success developing and executing sales strategies that drive sustainable business growth.
•Experience building trusted relationships with C-level and senior business executives.
•Proven success leading complex, multi-stakeholder enterprise sales opportunities.
•Strong operational discipline with forecasting, pipeline management, deal inspection and sales execution.
•Experience recruiting, developing and retaining top sales talent.
•Excellent communication, negotiation and executive presentation skills.
•Strong collaboration and influencing skills across Sales, Customer Success, Marketing, Professional Services, Product, Finance, Legal and Partner organizations.
•Bachelor's degree required; MBA or advanced degree preferred.
•Business-level fluency in both Japanese and English.
•Willingness to travel within Japan as required.
Key Responsibilities
Sales Leadership
•Develop and execute the sales strategy for your assigned territory, segment or portfolio, aligned with the overall Japan and APAC business strategy.
•Lead, coach and inspire a team of enterprise Account Executives to consistently achieve and exceed sales objectives.
•Foster a culture of accountability, collaboration, continuous learning and customer success.
•Recruit, develop and retain top-performing sales talent while building a strong leadership pipeline.
•Establish an operating rhythm focused on pipeline inspection, opportunity coaching, forecast accuracy and continuous performance improvement.
Business Performance
•Own bookings, pipeline health, forecast accuracy and overall business performance for your assigned business.
•Drive disciplined opportunity management, strategic deal reviews and sales execution.
•Identify opportunities to expand existing customer relationships while driving new logo acquisition.
•Optimize resource allocation and sales activities to maximize business performance.
•Deliver consistent, predictable results against quarterly and annual business objectives.
Customer Engagement
•Build and maintain executive relationships with key customers and strategic stakeholders across your portfolio.
•Serve as an executive sponsor for strategic customer engagements and complex sales opportunities.
•Help customers define business outcomes and leverage AI-powered customer experience solutions to achieve measurable value.
•Represent Genesys at executive customer meetings, industry events and partner engagements.
Go-to-Market Execution
•Partner with Marketing, Customer Success, Professional Services, Product, Alliances and Channel teams to execute integrated go-to-market strategies.
•Support partner engagement and ecosystem development to expand market reach and customer success.
•Provide customer and market insights that help influence product direction, competitive positioning and regional priorities.
•Drive operational excellence and scalable sales processes across the business.
Cross-Functional Leadership
•Collaborate closely with peer Sales Directors and the Japan leadership team to drive consistent execution, share best practices and achieve country objectives.
•Partner effectively with regional and global leadership to align business priorities and execution.
•Influence stakeholders across functions without direct authority to achieve common goals.
•Champion a customer-first mindset while promoting innovation, operational excellence and continuous improvement.
Success Measures
Success in this role will be measured by:
•Achievement of quarterly and annual bookings and revenue objectives.
•Pipeline quality, forecast accuracy and overall sales productivity.
•Growth across existing customers and new logo acquisition.
•Development, engagement and retention of a high-performing sales team.
•Strong executive relationships with strategic customers and partners.
•Effective collaboration across the Japan leadership team and cross-functional organizations.
•Consistent execution of the Japan go-to-market strategy and contribution to the overall growth of the Japan business.
Genesys will not accept resumes from agencies at this time. To be eligible to apply for this role you must be legally permitted to work in Japan.
Working at Genesys
•AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
•A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
•Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
•Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
•Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
