Senior Field Account Manager
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team
Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role
You will be responsible for managing a book of accounts where you'll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities. Working with the Business Development Manager, you'll bring these deals to a close.
Responsibilities
•Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
•Developing and implementing customer success strategies to drive adoption and retention
•Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
•Identifying opportunities for upselling or cross-selling additional products or services to existing clients
•Monitoring customer health metrics and proactively addressing any potential issues or concerns
•Gathering customer feedback and insights to inform product development and improve overall customer experience
Requirements
•8 years proven sales and strategic account management experience
•Ability to engage with large enterprise accounts and senior stakeholders
•Be adept at building and maintaining lasting client relationships
•Possess excellent communication and presentation skills
•Be skilled in problem-solving and able to think strategically about customer needs
•Have experience working with cross-functional teams, such as operations and product development
•Be able to work in a team environment supporting one or more Strategic Account Directors
•Be results-driven and able to meet or exceed customer satisfaction and retention goals
•Possess a deep understanding of SaaS or technology products
•Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required
