Job Title
Senior Facility Executive - Technical
About the Role
Daily Site Operations - Conduct briefing to all Shift Supervisors / Janitors / Chamber Maids. Check on their availability throughout the shifts. Leaves need to be managed and ensure no hurdles in Housekeeping operations. Conduct rounds to all common areas of the property, staircases, clubhouse, driveways, basements, lift lobbies, Food Court, PM office, all utility areas and ensure cleanliness is maintained across all these areas. Check for availability of enough stock of consumables and chemicals. Ensure safety during housekeeping activity and use appropriate signages during cleaning of floors. Monitor the activities in the areas of Landscaping, OWC, Pest control and ensure quality services by all service providers and maintain appropriate documents. Proper upkeep needs to be maintained across the property.
Waste Management needs to be monitored and no debris allowed anywhere in the campus. All materials and equipment to be placed in respective areas allocated and ensure availability at all times.
Closing of Helpdesk Logged Calls - Complaints / Requests: Timely closure of all complaints and requests logged by clients through Apna complex / telephone and internally logged by PM services team, to be tracked and closed as per SOP and Flow Chart provided. Daily Helpdesk report to be obtained from Helpdesk and report to PM for compiling daily report.
Management of all Sub-Vendors under Soft Services: Ensure all services as per Scope / SLA are complied by Sub-Vendors, viz: HK, Waste Management, Pest Control & Landscaping. Vendor Evaluation process needs to be conducted for the above service vendors and documents maintained at site. Monthly performance needs to be evaluated and scoring done accordingly. Improvement areas shall be mentioned and the final score document duly signed by both parties. Month-on-month score tracked and low performance reported to Property Manager.
Record / Invoice Management: Up-keeping of all documents as per site specifics. Ensure timely release of Shift / Daily Report, Handing / Taking Report, Monthly Management Report. Ensure site round records are maintained, all incidents reported within 24 hours of occurrence with an incident report to client post approval from PM. Ensure PM services invoices being raised in coordination with PM and corporate credit control team within the stipulated time period. Vendor invoices need to be certified as expected by the MC. Maintain inventory of all HK consumables, reorder level, chemical management, MSDS, and create good awareness within the team for effective usage of chemicals and consumables. Records of consumption maintained and reported in MMR.
Scheduling, Coordinating and Controlling of Site activities: Timely completion of scheduled tasks on the shift, either in-house or through outsourced vendors. Coordinate access and cross support of various vendors. Monitor various contractor tasks to ensure they do not disturb ongoing services at site.
Team Management and Training: Allocate team for daily/weekly and deep-cleaning activities. Daily/weekly briefings / debriefing of the soft services vendor team. Induction/training of new team members once a month. Training of resources within team; brief PM on requirements of various training needs of the team. Ensure issues like shift rosters are resolved and every team member is given even work load. Support PM in team building measures, ensure vendor training programs are carried out as scheduled and records maintained. Internal Training/clarity net training details to be shared with corporate on monthly basis and tracked at site level for high performance.
Client Focus: Makes customers and their needs a primary focus. Understands and is responsive to customers' needs. Develops long term customer relationship. Facilitates win-win outcomes. Daily property round with the supervisor and regularly share observations for closure. Any observations need to be recorded in helpdesk and tracked for closure.
Teamwork & Collaboration: Builds relationships within vendor team and vendors deployed on site to obtain cooperation and synergy of delivery module. Demonstrates commitment to common goals. Establishes good relationship with peers and has an active sharing network with peers. Timely attends all sub vendor staff / HR issues and resolves them in coordination with the respective supplier.
Growth & Learning Commitment: Ensures self-development and to be the role model. Masters new technical knowledge and market information. Seeks feedback from others and is receptive to new ideas and perspectives. Utilizes the Company provided learning resources, i.e., E-learning.
Best Practice: Ensure all invited programs conducted by C&W are attended and ensure one best practice / month is implemented and reported to PM.
