# Senior Billing Analyst
Ready to be a Titan?
We are seeking an experienced and detail-oriented Senior Billing Analyst to help manage and optimize our end-to-end billing operations. As our Senior Billing Analyst, you will assist with the billing, payments, and contract management function for various ServiceTitan and affiliate products. In this high-impact position, you will partner cross-functionally across departments (Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections) to manage client accounts, set up billing, track contract data, and address customer billing issues.
What You'll Do
Billing Operations & Contract Management:
•Participate in both recurring automated customer billing and complex manual invoicing for new products and more complex enterprise customers, ensuring accurate pricing, usage calculations, and delivery schedules.
•Partner cross-functionally with Deal Desk, Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections to manage client accounts, set up billing, track contract data, and address customer billing issues.
•Review contract terms to ensure accuracy in billing and Salesforce data before signing.
•Work alongside Collections specialists to resolve billing disputes, issue approved credit/debit memos, and accelerate cash collection on past-due accounts.
•Act as an escalation point for customer billing issues, conducting root-cause analysis to address recurring discrepancies.
•Support internal teams on escalations and reconciliations to resolve any billing issues.
Month-End Close & Revenue Accounting:
•Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP.
•Support internal and external financial audits by maintaining clear documentation and audit trails.
Systems & Migration Partnership:
•Identify gaps and operational bottlenecks in current billing workflows; lead initiatives to automate manual tasks and scale billing infrastructure.
•Participate in billing software testing (UAT), Billing system implementation projects, and system rule updates.
•Lead efforts to streamline billing processes across various entities.
Reporting & Ad-Hoc Analysis:
•Assist with various billing-related reporting, including ad hoc requests.
What You'll Bring
•Education: Bachelor's Degree in Accounting, Finance, Business Administration, or equivalent experience.
•Experience: 4-6+ years of billing, accounts receivable, or billing-operations experience (preferably in a B2B SaaS, tech, or high-volume environment).
•Knowledge: Deep understanding of contract management, order-to-cash processes, sales tax and basic revenue recognition (ASC 606) and accounts receivable principles.
•Systems & Software: Proficiency with Microsoft Excel; experience with Salesforce is a plus.
•Execution & Multi-Tasking: Strong ability to meet deadlines and multi-task within a fast-paced environment.
•Communication & Collaboration: Strong written and oral communication skills, detail-oriented, and ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
What We Offer
•Flextime, recognition, and support for autonomous work: flexible time off, learning and development opportunities, comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
•Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
•Support for Titans at all stages of life: parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
For candidates in the United States, the good faith salary range estimate for this role is:
•Zone 1: $76,900 USD - $115,300 USD — Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA
•Zone 2: $71,800 USD - $107,800 USD — Applicable for: All other US locations
International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, the total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
