Zeissgroup

Senior Application Specialist

In short

This role provides after-sales clinical application training to customers in assigned regions, supports pre-sales demos, and works with KOLs, reference sites and VIP customers on clinical studies, trials and training seminars. It's a field-facing position at a medical device company (ophthalmology-related) requiring frequent business travel and clinical/technical customer interaction. Candidates need a bachelor's or master's degree, 2+ years of clinical experience, and fluency in Chinese and English.

Main Tasks
Duties and responsibilities include but are not limited to:
1.Provide external after-sales application training to customer in assigned regions to ensure value perception and customer satisfaction of CZ product. It will include post-install training on machine operation and follow-up in-depth training on clinical application for defined product. 50%
2.Support pre-sale by advance demo. 20%
3.Work closely with KOL, reference site and VIP customers in assigned regions to support on clinical study, product trial, training seminar, guru visit, and publication & presentation, etc. 15%
4.Support on market information, sales training, marketing activities and sales aids. 15%
5.Perform other related duties and responsibilities as assigned.
Requirements
Education
1.Bachelor degree in related disciplines and 2 years clinical working experience, major in ophthalmology is preferred
2.Or Master degree or above in related disciplines
Experience
1.2+ years clinical experience
Other skills
1.Chinese and English language skills: Proficient in writing, reading, listening and speaking
2.Quick learning
3.Willing to business trip frequently
4.Endure pressure
5.Requires strong interpersonal skills, good written and verbal communication necessary to effectively interact with all levels of internal and external customers
6.Quickly and efficiently respond to inquiries and complaints
7.Communicate technically advanced subjects with customers on all levels
8.Incorporating new technologies and quickly transfer expertise
9.Assess situations / problems and logically and creatively finding solutions

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