About Us
How many companies can say they’ve been in business for over 180 years? Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone!
Location: This is a hybrid role that is located at our office in Toronto.
What's the role?
The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels, lead times, and logistics.
What you'll do:
•Promptly answer incoming internal and customer phone and email enquiries in English and French.
•Convert CRM sales quotations prepared and submitted by our field Sales representatives into sales orders placed with our factories.
•Act as liaison between Customers / Sales Rep's / Factories / Logistics Providers to ensure successful execution of customer orders.
•Monitor open orders and provide timely communication and action until orders are closed.
•Coordinate with the Master Data team to ensure accuracy of the CRM databases.
•Help manage inventory levels to support sales initiatives and demonstration activities.
•Document sales orders and ensure compliance with SOP's.
•Participate in continuous process improvement initiatives.
•Provide back-up to the Service Coordinators as needed.
•Other duties as required.
Do you qualify?
•Previous working experience in customer service, preferably in a technical environment.
•Must have excellent verbal and written communication skills in both English and French.
•Must be highly organized, be able to prioritize and manage time effectively.
•Working knowledge in MS Office applications Word, Excel, Powerpoint, etc.
•Experience working in an SAP system would be preferrable.
•Solid communication and interpersonal skills.
•Must be able to work closely with other departments.
•A post-secondary diploma or degree in business would be preferrable.
Compensation
The annual pay range for this position is $47,000 – $59,000 and is also eligible for a performance bonus.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
Benefits
•Medical
•Vision
•Dental
•RPP
•Employee Assistance Program
•Paid time off including vacation, personal, and sick days
•The list goes on!
