About the Role
We have an exciting new opportunity to join our growing Renewals team in the UK. As a Renewals Manager you will serve as a subject matter expert in renewals, owning and driving renewal outcomes for a portfolio of Core customers. Your primary focus will be to maximize customer retention and expansion through timely renewals, proactive risk management, and the identification of upsell and cross-sell opportunities.
You will lead complex, high-value renewal negotiations for core UK accounts and partner closely with Sales, Customer Success, Finance, and Legal. This role requires strong business acumen, data-driven decision-making, and the ability to influence stakeholders without direct authority. You will play a critical role in shaping renewal strategy, processes, and best practices while directly executing against company retention and growth objectives.
What will I be doing
•Own and execute renewals for a portfolio of circa 120 accounts over $50k ACV within the UK region, driving retention, expansion, and long-term customer value
•Lead complex, high-value renewal negotiations, balancing customer outcomes with commercial and revenue goals
•Carry an individual quota, including Renewal Bookings (ATR Renewal Rate), Expansion Bookings and defined engagement metrics
•Proactively identify renewal risks and expansion opportunities, applying renewal uplift strategies to maximize outcomes
•Partner cross-functionally with Sales, Customer Success, Finance, Legal, and executive stakeholders to align on renewal strategy and deal structure
•Make independent, high-impact decisions that directly affect short-term business results and renewal performance
•Stay current on industry trends, best practices, and the competitive landscape, applying insights to enhance renewal strategies and customer value
What do I need
•Ideally 2-4 years of relevant experience in renewals, customer success, account management, or sales
•Demonstrated experience in renewals or a closely related domain, such as Sales or Customer Success, with proven success managing complex, high-value customer engagements
•Exceptional communication and presentation skills, with the ability to engage and influence senior-level stakeholders
•Strong ability to prioritize, manage time autonomously, and succeed in a cross-functional, fast-paced environment
•Proven problem-solving mindset with adaptability in dynamic business conditions
•Demonstrated business acumen, connecting individual execution to broader organizational goals
•Familiarity with enterprise networking technologies (preferred) and a foundational understanding of cybersecurity concepts and solutions
•Serve as a commercial resource to customers on renewal proposal calls
Benefits
•23 days' holiday + all public holidays, rising to 25 days after 2 years of service
•Additional day off for your birthday
•Private medical insurance which covers you, your cohabiting partner and children
•Life insurance of 4 times your base salary
•Salary sacrifice pension scheme
•Enhanced family leave
•Confidential Employee Assistance Program
•Cycle to work scheme
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
