About
Critical Mass is an agency that delivers digital experiences for clients and globally admired brands.
Responsibilities
•Manage client relationships and communicate needs between clients, teams, and vendors
•Understand clients' short- and long-term goals and their competition
•Inform clients how to drive project success and deliver solutions that build consensus
•Support the development of solutions that drive client business
•Align teams with project goals by sharing client insights and objectives
•Create project plans and budgets, execute plans, and manage project scopes
•Participate in client and internal meetings
•Coordinate deliverables, guide teams on potential risks, and create clear storylines for client materials
•Define, negotiate, communicate, implement, and monitor quality standards for project deliverables
•Manage project communications and document issues and changes
•Develop status reports and work with project leaders to ensure resources are available
•Create a positive, team-oriented environment
•Forecast, track, and manage project budgets, revenue, purchase orders, and invoices
•Identify, analyze, prioritize, mitigate, and communicate project risks
Requirements
•At least 5 years of experience managing digital projects, including site builds, ecommerce, marketing campaigns, microsites, and maintenance
•Experience with Excel, Word, MS Project, Smartsheet, and PowerPoint
•Experience with Jira and Confluence
•Strong understanding of project scope, schedule, budget, resource management and reporting, change management, roadmap development, and revenue forecasting
•Strong knowledge of project management principles, methods, and techniques
•Experience managing teams and client conversations about scope, schedule, budget, roadmaps, objectives, and strategies
•Ability to organize and structure activities with attention to detail
•Excellent communication skills and responsiveness to feedback
•Strong leadership and decision-making skills for effective task and resource management
•Demonstrated communication, presentation, management, facilitation, and negotiation skills
•Solutions-oriented mindset, ability to lead by example, and ability to stay focused on goals under pressure
Conditions
•Initial fixed-term contract with the possibility of becoming permanent
•Employees must work in the office at least three days a week; agencies or managers may require additional office days. The requirement may increase over time, and some agencies and Omnicom's corporate group already require five in-office days
