About the Team
The team is developing a payment gateway that accepts funds from users on behalf of merchants and sends funds from merchants to users. The system stores user payment data, complies with PCI DSS, and integrates with payment systems, providers, gateways, processors, and 3DS.
Responsibilities
•Build the operating model, including planning cycles, management meetings, reporting, and follow-up routines
•Translate company priorities into plans with owners, milestones, KPIs, and measurable outcomes
•Lead project and cross-functional delivery management across Product, Engineering, Merchant Operations, Business Development, Marketing, and other teams
•Establish consistent project standards and improve visibility, predictability, and accountability without taking ownership away from functional leaders
•Lead HR / People Operations, including recruitment, onboarding, performance management, workforce planning, and employee processes
•Partner with leadership on organisational design, decision rights, accountability, and team development
•Develop operational dashboards and management reporting; identify risks, bottlenecks, and resource constraints early
•Simplify processes and introduce practical tools, documentation, and automation without creating unnecessary bureaucracy
•Partner with Finance on budgeting, resource planning, forecasting, and cost optimisation
•Oversee office and administrative operations, suppliers, workflows, and operational expenditure
•Act as a trusted partner to the leadership team, resolve cross-functional issues, and build a high-performing Operations function
Requirements
•7+ Years of experience in Operations, Business Operations, Project / Programme Management, Consulting, a Chief of Staff role, COO Office, or a related leadership role
•Experience in technology, SaaS, fintech, or another fast-moving environment
•Proven ability to build scalable processes and operating structures in a growing organisation
•Strong cross-functional project and programme management experience
•Experience leading teams and working with senior stakeholders
•Knowledge of organisational design, performance management, workforce planning, and HR / People Operations
•Strong analytical, problem-solving, communication, and stakeholder-management skills
•Ability to turn strategic priorities into practical execution plans
•Hands-on, commercially aware, and comfortable challenging constructively
•Good judgement about when structure adds value and when it creates bureaucracy
Conditions & Benefits
•EU-based employment contract and a 3-year Cyprus work visa, with full support for relocation and visa processes, including assistance for family
•Opportunity to obtain an EU passport after 4 years of residence
•Full relocation package: flights to Limassol for the candidate and family, a company-covered apartment for the first month, and relocation support
•Transparent performance reviews twice a year, with bonus opportunities and salary adjustments
•Private medical insurance for the candidate and family
•Corporate mobile plan with unlimited use in Cyprus and roaming included
•Mindfulness and well-being support, including psychological assistance with 50% coverage
•50% coverage of school and kindergarten fees for children
•Fully covered sports benefits, access to in-house electric scooters, and bike rentals
•Cyprus provident fund, co-funded by the employee and the company and available after probation
•Professional growth support, including language courses, conferences, training programs, and coaching
•Peer recognition program
•Fully equipped office in Limassol city centre
•Free breakfasts and lunches at the office, an in-house coffee bar, and a health bar stocked with nutritious snacks
•International teams, corporate events, team buildings, and hackathons
•Benefits are provided in accordance with company policies and eligibility criteria
