About
Grip provides an AI-powered Event Engagement Platform for trade shows, conferences, and hosted buyer events, enabling clients to create virtual, hybrid, and live experiences on a single platform.
Responsibilities
•Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout
•Build and maintain project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications
•Serve as the primary operational contact for clients during implementation, clarifying requirements, responsibilities, deadlines, and best practices for using the Grip platform
•Implement and advise on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies
•Lead client project meetings, document decisions and actions, follow up, and communicate progress to clients and internal stakeholders
•Manage scope against the Statement of Work, identify scope creep, and work with Commercial and Customer Success teams on change requests
•Coordinate with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance
•Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule
•Lead project risk management, escalate issues, and drive resolution across client and internal teams
•Conduct quality checks and readiness reviews before launch to ensure the event meets client expectations and Grip delivery standards
•Track project time, delivery effort, and metrics to maintain operational efficiency and identify delivery-margin risks
•Capture project learnings and contribute to improved delivery processes, templates, standards, and scalable ways of working
•Attend client events onsite regularly, represent Grip professionally, and manage live event delivery
Requirements
•5+ years of experience in project management, implementation, event operations, customer delivery, or client services
•Ability to manage multiple client projects simultaneously in a deadline-driven environment
•Strong client-facing communication skills, including leading meetings, challenging unclear requirements, setting expectations, and handling difficult conversations constructively
•Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams
•Available for significant travel, including onsite client events multiple times per quarter throughout North America and internationally, as business and client needs require
Nice to have
•Experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products
•Experience with ETL processes, APIs, CRM systems, or third-party integrations
Conditions
•Location: United Kingdom
•Significant travel is an essential requirement, including onsite client events multiple times per quarter throughout North America and internationally
•Remote work format
