About Celonis
Celonis is the trusted platform to industrialize Enterprise AI. At its core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes.
Celonis Services is the delivery engine of the Celonis Customer Organization, responsible for turning the Celonis platform into measurable, business-critical outcomes for customers. Deployment Engineers and Deployment Architects pair deep domain and industry expertise with platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. Celonis delivers faster and smarter, owning the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of customers.
As a Lead Project Manager, you will support end-to-end implementations of Celonis' technology across the largest and most strategic customers. You will articulate Celonis' product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish Celonis' Services Value proposition and create statements of work with customers during the pre-sales phase. You will assist customers in understanding how to build best practice and enduring capabilities, be responsible for identifying further Services needs by the customer whilst engaged, and be responsible for customer satisfaction throughout a customer's engagement with Celonis. Fluency in German language is required.
Responsibilities
•Lead complex transformational customer programs, shape and define the project outcome and then steer towards it.
•Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.
•Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.
•Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation.
•Be the primary point of contact for product feature requests and escalation of support issues.
•Regularly communicate project status, covering key discussion items, action items, risks and issues.
•Keep projects up to date in the Celonis Professional Services Automation System to enable accurate and timely project and portfolio reporting.
•Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsors to minimize impact to project success.
•Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed.
•Use your experience to contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices.
Requirements
•Client-facing Project Management experience in enterprise software implementations, managing multiple projects concurrently.
•Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
•Strong communication skills and a background in consulting with a proven ability to manage stakeholders and project timelines.
•Experience in people managing consulting teams both onshore and offshore.
•Experience in positioning Services, writing proposals and "statement of works" within a complete ecosystem (customers and partners).
•A history of working with an ecosystem of partners and managed co-delivery.
•Ability to effectively set and manage customer expectations.
•Strong analytical skills, especially in applying technology solutions to core business problems.
•Ability and willingness to be certified in Celonis products.
•Project management certifications (PMP, Prince2, or Safe/Agile).
•Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field.
•Fluency in German language is required.
What Celonis offers
•Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
•Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
•Unrivaled Family Support: Inclusive parental leave policy — 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
•Work-Life Integration: Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
•Continuous Growth: Elevate your skills through a 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
•Holistic Well-being: Subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
•Drive Sustainability: Participate in annual Impact Days, with paid time off to volunteer for community and environmental causes locally or virtually.
•Global Inclusion & Belonging: Community through an Inclusion Think Tank and annual Inclusion Days.
•Value-Driven Impact: Join a mission-led organization where core values — Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future — drive every decision.
About the company
Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
