Description
HPS Managed Service Delivery (HPS MSD) is responsible for the implementation and ongoing management of all HP Managed Service contracts across PC, Print and Collaboration businesses. The HPS MSD Project and Program Manager oversees the successful transition and implementation of HP Managed Services with highest Total Customer Experience (TCE). The main objective of this role is to ensure that the implementation meets project scope, timeline, and budget expectations. The Project Manager role is focused on the hardware, services and solutions deployment after contract signature, interacting directly with the customer, installation partners and cross-functional internal HP teams across various geographies and customer facilities within that contract.
Responsibilities
•Lead end-to-end transition of managed services projects or programs in accordance with contractual commitments, Statements of Work (SOW), and agreed customer outcomes.
•Act as the primary customer point of contact throughout implementation and transition, managing communication, expectations, governance, risks, issues, and escalations.
•Develop, maintain, and govern overall project and transition plans, ensuring alignment across internal teams, suppliers, partners, and customer stakeholders.
•Manage project financials, including budgets, forecasting, purchase orders, supplier payments, revenue realization, and cost control to meet business targets.
•Establish and drive project governance, including status reporting, KPI tracking, milestone reviews, change control, and executive communications.
•Coordinate cross-functional resources, incl. delivery teams and partners to ensure successful execution of project deliverables.
•Build and maintain strong relationships with customer project managers, sponsors, and key stakeholders while representing the organization in client-facing engagements.
•Support sales and pursuit activities by contributing delivery expertise, solution validation, implementation planning, due diligence, discovery, and opportunity assessments.
•Ensure contractual, operational, and commercial compliance throughout the project lifecycle, including documentation management, acceptance processes, and change order execution.
•Identify, assess, and manage project risks, dependencies, issues, and opportunities, proactively driving mitigation plans and supporting organizational objectives.
•Oversee deployment and implementation activities, including project setup, supplier onboarding, ordering coordination, forecasting, installation management, and service readiness.
•Maintain project data quality and ensure accurate updates across project management and operational tools.
•Monitor project performance against cost, schedule, quality, and other targets, escalating deviations and driving corrective actions where required.
•Facilitate project handovers to operational delivery teams and conduct lessons learned reviews to support continuous improvement and best practice sharing.
•Mentor project team members and promote professional development, project management excellence, and adherence to organizational methodologies and standards.
•Identify process improvement opportunities, participate in and lead MSD process improvement projects and initiatives.
•Collaborative team that supports your success.
•Various experiences that foster your development (e.g. customer relationship management, financial planning, business analysis, new systems integration, etc.).
•Professional exposure to a wide range of collaborators (e.g. corporate clients, sales functions, upper management) empowers you to have a meaningful impact.
Requirements
•Customer centricity
•Excellent communication, negotiation, and problem-solving skills
•Strong Project Management Skills, Ability to prioritize several projects at once
•Highly organized, detail-oriented, and results-driven
•Leadership and stakeholder management
•Project Planning
•Risk and Issue Management
•Financial management
•Escalation management
•Change management
•Continuous improvement and operational excellence
•Self-motivated and adaptable
•Advanced university degree or equivalent
•5+ years of client-facing experience (face-to-face or remote)
•5+ Years of Project Management experience in IT or Transition/Transformation services
•Managed Services knowledge and experience is considered a strong advantage
•Strong written and verbal English language skills
•Technical skills (MS Office, Smartsheet, AI skills will be considered an advantage)
•PMP or alternative Project Management certification is considered an advantage
•ITIL certification is a plus
