About Fin
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience.
Role
We're looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin's most important company priorities, from company objectives to critical cross-functional projects and programs. We're looking for a versatile, hands-on operator who thrives on solving complex business problems. No two challenges will look quite the same. You'll need to get up to speed quickly, bring clarity to ambiguity, build strong partnerships across the business and take ownership of driving meaningful outcomes.
Responsibilities
•Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs
•Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward
•Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution
•Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions
•Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed
•Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity
•Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results
•Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership
•Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective
•Live our company values and be a role model for the people and teams you work with
Requirements
•7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs
•Experience in B2B SaaS is a plus
•Strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward
•Excellent operational judgment and ability to balance strategic thinking with hands-on execution
•Equally comfortable defining an approach and rolling up your sleeves to deliver it
•Experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed
•High degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment
•Strong business acumen and comfort using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations
•Proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion
•Excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor communication to different audiences, including executive leadership
Working policy
Fin has a hybrid working policy. We expect employees to be in the office at least three days per week.
