About the Role
Broadridge is hiring a Program Manager to lead the strategy, governance, and delivery of high-impact client programs in the retail shareholder engagement space. You'll build trusted client partnerships, align cross-functional teams, establish scalable operating practices, and turn competing priorities into measurable outcomes. This is an opportunity to shape program growth, influence executive decisions, and drive exceptional value for clients and the business.
Responsibilities
This role provides strategic direction, governance, and oversight across all program activities, client initiatives, and key deliverables to ensure scalable, consistent, and successful execution. The three primary pillars of responsibility that will underpin the success of this role are:
Customer Value and Delivery Outcomes
•Act as the primary client liaison, owning client relationships and building trust through proactive communication, engagement, issue resolution, and partnership development
•Build strength across the team to support scalability, continuity, and long-term program growth by developing talent, expanding role readiness, and establishing clear coverage and support model
•Enhance team subject matter expertise to be able to produce or contribute to thought-leadership creation that promote the program, and remove obstacles to successful delivery
Prioritization
•Evaluate opportunities, balance competing demands, and prioritize features, improvements, and technical work to maximize value
•Develop and implement standardized product and execution playbooks supported by short- and long-term plans tailored to client and program needs
•Provide strategic oversight of key program and client deliverables, ensuring timelines, quality standards, and measurable outcomes are achieved
•Create KPI standards and a measuring system to ensure delivery of program goals are clearly defined
Stakeholder and Cross-Functional Alignment
•Serve as the central point of coordination across cross-functional teams, ensuring alignment between business objectives, program goals, client deliverables, sales and product
•Represent the program in executive-level discussions, manage escalations, and guide strategic decision-making across internal and external parties
Qualifications
•5+ years of program management experience, overseeing delivery and coordinating teams to meet client and program goals
•Executive-level communication and leadership skills, including representing programs, managing escalations, and guiding decisions across internal and client stakeholders
•Demonstrated experience leading complex client programs and building trusted, strategic relationships through proactive communication, sound judgment, and effective issue resolution
•Proven ability to prioritize competing opportunities and delivery needs, aligning resources and plans to client priorities, program goals, and measurable value
•Experience establishing standardized playbooks, operating frameworks, and short- and long-term plans that improve consistency, execution, and scalability
•Strong program governance and delivery oversight, including setting clear KPIs and ensuring key deliverables meet agreed timelines, quality standards, and outcomes
•Skilled at coordinating across business, sales, product, and delivery teams to align stakeholders, resolve obstacles, and maintain accountability
•Strong knowledge of retail shareholder engagement strategies, issuer needs, and annual meeting requirements
•Strong analytical and communication skills, including summarizing data and presenting insights to senior leaders and clients
•Sound judgment and interpersonal skills to navigate complex stakeholder needs and guide decisions
Compensation
•Salary range: $110,000 - $120,000 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, international locations and education.
•Bonus Eligible
•Benefits information available at www.broadridgebenefits.com
