About Fresha
Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.
Responsibilities
•Develop and execute a clear product strategy and roadmap aligned with customer needs and business objectives.
•Identify and prioritise opportunities across acquisition, engagement, retention and operational efficiency through customer research, market insight and data.
•Lead the full product lifecycle, from discovery and ideation through to delivery, launch, iteration and optimisation.
•Work closely with engineering, design, data, marketing and operations to define and deliver high-quality product solutions.
•Use product data and customer insights to prioritise initiatives, measure impact and continuously improve performance.
•Identify opportunities to improve user journeys and build intuitive, valuable experiences for Fresha's customers and partners.
•Build strong relationships across the business and ensure alignment between product priorities and wider company objectives.
•Clearly communicate product vision, priorities, progress and outcomes to senior stakeholders and cross-functional teams.
•Challenge existing thinking, test new ideas and identify ways to improve how products are built and delivered.
Requirements
•5+ years of product management experience, ideally within a consumer-focused, marketplace or digital product environment.
•Proven experience taking software products and features from discovery through to launch and iteration.
•Strong ability to connect product strategy with customer needs and broader business objectives.
•Passion for understanding customers and building intuitive, valuable user experiences.
•Strong analytical mindset, with the ability to interpret data and turn insights into clear product decisions.
•Excellent communication skills and the ability to influence across teams and seniority levels.
•Creative and pragmatic approach, balancing long-term product strategy with practical delivery.
•Comfortable working closely with engineering, design, data and commercial teams in a highly collaborative environment.
•Self-starter with a proactive, hands-on approach and the ability to operate with a high degree of autonomy.
•Comfortable working in a fast-moving, evolving environment with changing priorities.
Conditions
•Take meaningful ownership of products and initiatives that directly influence Fresha's global growth and customer experience.
•Work on a platform used by 130,000+ businesses across 120 countries, solving problems at significant scale.
•Join a high-growth environment where ideas move quickly from discovery to execution and where you'll have the opportunity to make a visible impact.
•Collaborate closely with experienced product, engineering, design and data teams across Fresha's global offices.
•Gain experience working across multiple markets, customer segments and product areas within a truly international business.
•Take on increasing responsibility as Fresha continues to scale, with opportunities to develop your product leadership and strategic skillset.
•Help shape the next generation of Fresha's product and AI capabilities as we continue to invest in innovation.
•Join the state-of-the-art London HQ, designed to encourage collaboration, creativity and high-quality product development.
•Be part of a social, driven environment with regular team events, Friday drinks and opportunities to connect with colleagues across the business.
•We move quickly, challenge ourselves and recognise people who take ownership and deliver meaningful outcomes.
