About ABC Fitness
Join ABC Fitness and become part of a culture that's as ambitious as it is authentic. ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world, supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year. Innovation is at the center of everything the company does, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo.
Responsibilities
•Own the product direction and roadmap for the Glofox operator experience, balancing customer needs, product strategy, operational risk, and enterprise requirements.
•Observe real studio and gym workflows and speak directly with owners, operators, and front-desk staff to understand friction, workarounds, and the outcomes they need.
•Lead discovery and delivery for membership management, including plans, freezes, cancellations, transfers, and recurring dues.
•Improve bookings and scheduling workflows, including classes, appointments, facility, waitlists, and the settings those workflows depend on.
•Shape the Pro App experience so owners, managers, and staff can run their day from their phone with speed and confidence.
•Translate customer and business needs into clear product requirements, decisions, priorities, and acceptance criteria with engineering, design, and quality assurance.
•Plan and communicate responsible changes to live studios, including rollout, enablement, support readiness, monitoring, and rollback considerations where appropriate.
•Measure whether changes improve operational outcomes such as task completion, booking and membership accuracy, adoption, and reduced manual workarounds.
•Represent the voice of the operator inside ABC and explain tradeoffs clearly when the needs of boutique studios, gyms, franchises, and multi-location operators differ.
Requirements
•Experience owning product work from problem framing and discovery through delivery, launch, and iteration.
•Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams.
•A practical understanding of membership, recurring billing, scheduling or booking, or another comparable operational domain.
•Experience with mobile or app-based products, or the ability to learn quickly what makes frontline mobile workflows work.
•Ability to work credibly with engineers and designers on APIs, systems of record, data consistency, and workflow behavior without needing to write production code.
•Strong customer discovery, prioritization, written communication, and stakeholder management skills.
•Ability to use qualitative feedback and product data to investigate a scenario, make a decision, and define measurable outcomes.
•A collaborative, curious, and accountable working style suited to an individual contributor role in a cross-functional product organization.
Great to have
•Experience with fitness, wellness, hospitality, retail, or another multi-location or appointment-based operating environment.
•Experience shipping changes into environments where teams are busy, and reliability matters immediately.
•Experience working with enterprise operators.
•Experience using automation or AI-enabled tools to improve discovery, analysis, product operations, or customer workflows, with appropriate judgment about privacy and quality.
•A bachelor's degree in business, technology, or a related field. Equivalent practical experience is also welcome.
•Willingness to travel occasionally to visit studios, customers, or team locations as needed.
Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is €72,000 - €79,000 EUR annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.
Benefits
•Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset.
•Time Off – open PTO policy, offering flexibility in how and when you take PTO.
•Days of Disconnect – once a quarter, a collective day off together around the globe.
•Parental & Pawternity Leave – leave for when your family grows by two feet or four paws.
•Best Life Perk – quarterly reimbursement to support your fitness journey.
•Monthly reimbursement for your preferred health scheme.
•EAP – help when you need it.
•Premium Calm App subscription for you and up to 4 dependents over the age of 16.
•And more benefits not fully listed here.
