Description
We are looking for a Product Manager focused on User Experience to support shaping how customers discover, engage with, and enjoy content across Hayu & EMEA Networks DTC product propositions.
Responsibilities
•Manage the experience roadmap across Hayu and Universal+ customer touchpoints.
•Define initiatives that improve engagement, satisfaction, retention, and content consumption.
•Develop a deep understanding of customer needs through data, research, and experimentation.
•Champion customer-centric thinking across all product decisions.
•Improve content discovery through browse, search, recommendations, collections, and editorial experiences.
•Partner with Editorial and Programming teams to create compelling content journeys.
•Drive improvements to how customers find and engage with content.
•Optimise personalisation experiences across both propositions.
•Establish hypotheses and success metrics for product initiatives.
•Run A/B tests, user studies, usability assessments, and customer research.
•Use quantitative and qualitative insights to inform prioritisation and product decisions.
•Foster a test-and-learn culture within the product team.
•Collaborate with Design and Engineering to define requirements, user stories, and acceptance criteria.
•Own UX-related backlogs and prioritisation.
•Ensure high-quality implementation and customer outcomes across all supported platforms.
•Align stakeholders around customer problems, opportunities, and solutions.
Requirements
•Experience as a Product Manager working on consumer-facing digital products.
•Strong understanding of UX principles, user research, and experimentation practices.
•Experience using analytics and behavioural data to drive product decisions.
•Proven ability to work closely with designers and engineering teams.
•Strong communication and stakeholder management skills.
Nice to have
•Familiarity with streaming, OTT, subscription, or content-driven experiences is desirable.
Conditions
No conditions are specified in the posting.
