About Us
We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible. The world's best healthcare, for free — it's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all-time low, and the biggest reason cited is lack of access. We're on a mission to fix it with technology that actually works.
We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.
We operate from within a working GP practice in East London. We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe.
Our Principles
•Care deeply
•Work hard
•Be your word
•Trust in radical truth and transparency
•Do your life's best work
•Find the fun
About the Role
We're hiring a mid-level Product Designer to work directly with our CEO to own the design of the Bookable Navigator Inbox: this is the place where GP practice teams receive, triage and act on every patient request. It's used all day by receptionists, care navigators and clinicians, and every rough edge costs them precious time with patients.
To be clear: this isn't a senior or leadership role. It's for a designer who has spent 3-5 years shipping within fast-paced product teams and wants to accelerate their career. You'll have a lot of ownership, be expected to stay close to users, and work closely with engineering.
Responsibilities
Get close to users
•Talk to practice staff regularly: run interviews, sit in on real shifts, and watch how the Inbox gets used
•Research and scope product tickets before they reach engineering, so we build the right thing
•Become the user: dogfood the product until you know its friction better than anyone
Use data
•Dig into product metrics to find where people get stuck, then turn that into design work
•Measure whether what you shipped actually made things better
Design and ship
•Take ideas from scrappy MVP through to polished, high-fidelity design
•Make things simple, beautiful and usable, for people working under real time pressure
•Work side by side with engineers, from first sketch to what goes live
•Use AI tools like Claude every day to research, prototype and move faster
Requirements
•You've cut your teeth on at least two great products, shipped and used by real people
•You've worked in a product team, and you've worked at a startup
•You're obsessed with UI and think about design constantly, down to the spacing on a button
•You're excited about talking to users and getting close to the problem
•You have the fire to improve: you seek out feedback and want to get much better quickly
•You're comfortable with numbers and can make a case from data
•You already use AI tools in your workflow
Bonus: the best candidates will think like a product manager. You ask why before how, can scope a problem down to what matters, and have opinions about what to build next. We'll explore this in the interview process.
Progression
As AI changes how software gets built, the line between design and product is blurring, and this role sits right on the edges. You'll start owning the Inbox experience, and grow towards owning product decisions end to end. We want people who could one day found their own company. Here you'll get the reps to do it: real users, real problems in the NHS, and the freedom to work directly with our CEO to shape what we build.
The Details
•Salary: competitive, plus equity
•Location: London (Stratford), in the office 4 days a week with 1 day (Wed) working from home
Benefits & Conditions
•We're all NHS staff — inside-outsiders, trusted with one of the biggest datasets in the world
•Our office is within a GP practice
•4 days in the office and 1 day WFH (for most roles); anchor days are Mon, Tues, Thurs and Fri
•Homemade breakfast and lunch provided every day when you're in the office
•We work in growth cycles: every 8 weeks, 1 week for research/strategy/planning and 7 weeks to deliver
•Highly collaborative team culture
•Backed by DigitalHealth.London Accelerator, NHS Clinical Entrepreneur Program, London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23)
•An opportunity for real upside
•2 additional paid volunteer days per year
•Team social day off every 8 weeks (6 working days a year) — past outings include Box Hill, All Points East, Thorpe Park
•Learning budget of £250 annually plus time off to use it
•Team takeaways every Monday night
•Health and fitness budget of £60 per month
•Additional 7 days of paid leave available for learning to meditate
•Choice of operating systems and equipment; Engineering gets the latest MacBook Pro, Growth & Ops gets a MacBook Air
•Generous sick leave policy including days for mental health leave
•Annual team holiday together (destination chosen by popular vote; 2025 was a surf camp in France, 8 days)
•No private medical insurance, as the company believes in supporting the NHS
•Parental leave: post-probation statutory 6 weeks at 90% pay then SMP for 33 weeks; after 1 year, 12 weeks at 100% pay then SMP for 27 weeks; after 2 years, 18 weeks at 100% pay then SMP for 21 weeks; plus up to £9,000 childcare contribution for primary caregivers
•Fertility leave: extra 5 days off per year for employees or partners undergoing fertility treatment
•Pension: 3% employer contribution, 5% employee auto-contribution, via Nest
•Local living benefit: one-off £5,000 if living within a 30-minute walk of the office, or £2,500 within a 30-minute bike ride
•Expensed dinner after 7pm and Uber home after 9pm (or earlier if feeling unsafe) when working late in the office
Diversity
We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures, and we come together every lunchtime for a home-cooked meal, rotated among team members.
