Description
The Lead Product Analyst will play a key role in Milestone's enterprise Learning Management System (LMS) transformation initiative, supporting the migration from SumTotal LMS to SAP SuccessFactors Learning. This individual will serve as the liaison between business stakeholders, product owners, functional workstream leads, and implementation partners to ensure learning processes, curricula, training content, and learner data are successfully transitioned into the future-state platform.
Responsibilities
•Lead discovery sessions to understand current LMS processes, training programs, and business requirements
•Conduct current-state and future-state assessments of training curricula, learning assignments, certifications, and compliance-driven learning programs
•Gather, document, and prioritize business, functional, and product requirements supporting the SAP SuccessFactors Learning implementation
•Develop business process flows, user stories, product requirements, use cases, and acceptance criteria
•Serve as a trusted advisor to stakeholders regarding learning process optimization and system capabilities
•Support the migration from SumTotal LMS to SAP SuccessFactors Learning
•Assess training curricula, learning content, historical training records, and associated metadata for migration readiness
•Partner with workstream leads to determine migration approaches, including direct migration, consolidation, redesign, or archival of learning content
•Support curriculum mapping, data migration planning, validation, reconciliation, and testing activities
•Help establish future-state learning governance, standards, and operational processes
•Facilitate workshops, requirements sessions, decision-making meetings, and working groups
•Collaborate with HR, Quality, Compliance, Legal, Regulatory, and business stakeholders to align learning requirements and priorities
•Communicate complex system and process changes in a clear, concise, and business-friendly manner
•Drive resolution of questions, issues, risks, and competing priorities
•Build strong relationships across business and technical teams to ensure successful delivery
•Analyze training data, curriculum structures, learning assignments, and historical records
•Identify data quality issues, inconsistencies, duplicates, and compliance risks
•Support data cleansing and remediation efforts prior to migration
•Create dashboards, trackers, reports, and metrics to support program decision-making
•Assist with migration validation and post-conversion reconciliation activities
•Partner with Product Managers, Program Managers, and implementation teams to support delivery activities
•Participate in sprint planning, backlog refinement, testing, and release readiness activities when applicable
•Track product decisions, action items, risks, dependencies, and stakeholder approvals
•Contribute to user acceptance testing (UAT), training readiness, and deployment planning
Requirements
•Bachelor's degree in Business Administration, Information Systems, Human Resources, Education, Life Sciences, or equivalent experience in a related field
•12+ years of experience as a Product Analyst, Business Analyst, Business Systems Analyst, or similar role
•Experience supporting enterprise LMS implementations, transformations, or migration initiatives
•Hands-on experience with SumTotal LMS
•Strong experience gathering requirements and translating business needs into actionable product requirements
•Experience performing large-scale data analysis, data cleanup, and migration activities
•Proven ability to work effectively in matrixed and cross-functional environments
•Exceptional written, verbal, presentation, and facilitation skills
•Strong problem-solving, root cause analysis, and conflict resolution capabilities
•Experience supporting global stakeholders and distributed teams
•Ability to work proactively and independently in a fast-paced environment
Nice to have
•Experience within pharmaceutical, biotechnology, medical device, or other regulated industries
•Experience supporting GxP-regulated training environments
•SAP SuccessFactors Learning, or other enterprise learning platforms
•Prior SAP SuccessFactors Learning implementation or migration experience
•Experience working with third-party system integrators and consulting partners
•Knowledge of Agile product delivery methodologies
•Portuguese language proficiency is a plus
•Experience supporting learning transformation or workforce development initiatives
•Certified Business Analysis Professional (CBAP®)
•PMI Professional in Business Analysis (PMI-PBA®)
•SAP SuccessFactors Learning Certification (preferred)
•Certified ScrumMaster (CSM®) or PMI-ACP®
•Lean Six Sigma Green Belt
•GxP or Computer System Validation (CSV) Training Certification
Conditions
•Initial 12-month engagement with the potential for a 3-month extension through late 2027
•Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location
